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CSM contact relationship _ how to define responsibility

hi,I see a feature called contact relationship in the accout relates lists, and can be set responsibility in here.but one I want to new record in sn_customerservice_responsibility_access_config, I found there was no new button,so could you tell me wh...

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liy4 by Tera Contributor
  • 635 Views
  • 7 replies
  • 0 helpfuls

Portal Data List widget Active tab

Hi Community,I am working on the my items and portals data list widget.In the activity configuration table I have added two records resolved and on Holdwhen these are clicked it redirects to a portal cases pagein that we have portal data list page wh...

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How to modify business role based on time zone?

I have the following client script code: function onLoad() {    //Type appropriate comment here, and begin script below    if (g_form.isNewRecord()) {             //2025-08-04 MOD Start        //Get current date in UTC        var now = new Date();   ...

shiz by Tera Contributor
  • 768 Views
  • 6 replies
  • 0 helpfuls

Workspace 'My Lists' are all missing

We just recently changed all the email/user names in all of our systems, including ServiceNow. When we changed the user name,  the Workspace the 'My Lists' section apparently is tied to the old user name behind the scenes, because all of those lists ...

Migrating UI action in Service Operations Workspace

I'm trying to migrate the following UI action "Search for duplicates" (table: kb_knowledge) in the Service Operations Workspace. The UI action is Client Type and it has the following script: How to write this in the Workspace Client Script? Thank you...

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Maddalena by Tera Contributor
  • 554 Views
  • 5 replies
  • 1 helpfuls

Advanced user criteria for Business portal

I need to create a user criteria that meets the following criteria: The Contract table is ast_contract, the Contact table is customer_contact, and the Account table is customer_account. This should be an advanced user criteria with a script to check ...

mariasilva by Tera Contributor
  • 287 Views
  • 1 replies
  • 0 helpfuls

The following mandatory fields are not filled in:

Hi.I would like to know where I can edit the content of the message ""The following mandatory fields are not filled in:" that displays when I click on the Save button on the Configurable Workspace.Thanks!

josmad by Tera Contributor
  • 1330 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to modify Java script based on time zone?

I have the following Java scientist code:function onLoad() {    //Type appropriate comment here, and begin script below    if (g_form.isNewRecord()) {        var today = new Date();        var day = today.getDay();        // Calculate the Monday of t...

shiz by Tera Contributor
  • 845 Views
  • 9 replies
  • 0 helpfuls

Follow breakdown filters for PA reports

Hi All, I need to build breakdown filter for PA reports which should follow all the PA reports i hadI added breakdown filter but it doesn't follow PA reportsBasically we are trying to filter with case form fields   How can we do that? Give me steps t...

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Guidence to create workflow/flow designer Machanism

Hello all, Good day. I would like to create a mechanism/ workflow in which a agent can approve that if received email is spam email and we from the backend when get the approval from agent for spam mail will block it and delete it. Please provide you...

thinkwithme by Giga Contributor
  • 185 Views
  • 1 replies
  • 0 helpfuls