Hi Everyone,I’ve been working with CMDB and Discovery for the past 3 years and have solid experience in those areas. Recently, I’ve been given a new requirement to work on multiple integrations for CSM project within ServiceNow. While I have gone thr...
Hello ServiceNow Community, I’m new to ServiceNow and currently exploring the CRM (Customer Relationship Management) capabilities within the platform. I’d like to learn CRM in a systematic, topic-by-topic manner to build a solid foundation and apply ...
Hi community,we are having trouble displaying the value zero in the report graphs. The graph below only shows the data for April and May over one year because there were only open tickets for these 2 months for the particular account :But we want all...
Hi All,On Event form i am trying to add two new fields beside "All Day" field but this was in Formatter "Schedule Date range Selector" . Now i want to add this two new fields in the Formatter but i am not able to find the "Schedule Date Range Select...
Hi,We have a requirement to hide or make read only the When & To in Calendar events while creating new event from Team Calendar for only specific type. When we analyzed we see this been created as formatter and not created as field in any table, has ...
Hi there, we're struggling with an integration between ServiceNow and a web bar phone. The CTI guys give us an html URL that contains the JS to be used to interact with the phone infrastructure. We configured an openframe to load the html inside serv...
Hello all, my team and I do not like or want the Next Experience UI.Does anyone know of a way to remove this banner from our home screens?
Hi Team, I have a requirement in ServiceNow where the customer is asking to bring the case numberExample : EBL0000068 have 2 Case in the related list.can someone please suggests is there any way that we can bring the related list case number in separ...
Validating Uploaded Excel & CSV Templates in ServiceNow with Flow DesignerWhen end-users upload files in ServiceNow (through Catalog Items or forms), the files often need to match a specific template. Validating uploaded files before import prevents ...
I have a requirement where I need to do field mapping from Interaction table to the selected case table when I click 'Create Case' action on interaction form in WorkspaceI enabled 'create case' action using steps : Enable the Create Case UI action fo...
I came across an article https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/config-csm-ws-side-panel-tabs.html which explains how to configure tabs in the contextual side panel. H...
When you create an email from the case form, you can compose it in a new tab.I want to implement a mechanism where, if you attach a file in that tab and its size exceeds 18MB, a popup appears.How can these be achieved?
CSM Query rule not working as expected. requirement 1: to show only those health cases for users that they opened , these users are basically membersrequirment 2: To show cases to Managers opened by their department. ibhad read acls before on the cas...
Hi Team, I wanted to know the needed plugin for Guided decision tree for HR workspace. I have installed sn_ga_exp and wanted to know how its triggered and the functionality. Because for us, its showing recommendations related to CSM
Hi Guys,I currently adding a role sn_customerservice_agent to an assignment group but when I save it, it will not attach/add to the group. Is there documentation or information to fix the issue? Thank you in Advance
