Change the "time ago" on the My Requests widget

[Sam Buschette]

Hi - I am looking for some help as I am not a developer but have been asked edit the timestamp on the My Requests widget to show date/time instead of time ago. We use this widget on our customer portal homepage. Below is a screenshot of how it appears and I circled the column I seek to change.

Do I need to edit my HTML copy or Server Script? If yes, can you provide me with the edit? I included screenshots of this code. Thank you in advance for any help.

HTML Template:

Bottom section of Server Script:

[Aman Kumar S]

Hey,

This is user preferences setting.

Click on gear icon on the top right to open system settings.

Go to General tab, see the date/time and select the option how you want to see the dates, you can select calendar/ Times ago/both

[Aman Kumar S]

Attaching screenshot for reference

[Jaspal Singh]

If it works on backend but not on portal then there is known problem for this.

Follow link for a check & required workaround

[Sam Buschette]

Thank you, Jaspal. I was hoping to get a fix for my specific time ago script, which is below: