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Resolved! Active SLA Ribbon

Hi everyone, Does anyone know if 'Active SLA' ribbon show in CSM Workspace can be modified? I cannot find where do that. Thanks in advance. Dennis.

Dennis2 by Kilo Expert
  • 833 Views
  • 3 replies
  • 3 helpfuls

Mapping Record Producer Variable to Field With UI Policy

I am trying to map a variable from a record producer to a field on our table. The field on the created record's form is initially hidden by a UI policy (dependent on another field's dropdown option). The field is getting mapped over to the created re...

User398360 by Kilo Contributor
  • 849 Views
  • 4 replies
  • 0 helpfuls

How can I change the tour button text color

We want to change the text of the tour button to default to the intro "begin tour", and completion "complete". When creating the tour steps, the default NEXT button is white. The default start and end buttons are blue. How can I change the color of t...

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Resolved! How to remove characters from a string

Hi Team,   I have a string 2022-03-22 06:03:51 PDT I need to get the output as 2022-03-22 06:03 PDT Please let me know how to achieve this?

Community Alums by Community Alums  
  • 2245 Views
  • 2 replies
  • 0 helpfuls

How to fetch time just time with timezone from sys_updated_on

Hi Team,   I need to fetch time and date with timezone from "sys_updated_on" field Suppose 'sys_updated_on' has a value "2022-03-21 10:30:16 PDT". We require output as 2022-03-21 10:30 PDT.

Community Alums by Community Alums  
  • 627 Views
  • 5 replies
  • 1 helpfuls

Resolved! ServiceNow Knowledge base with external content

Hi, in CSM exertations I have often found this question, what are the most correct answers? Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?                (Choose two.) A. Imported external art...

darioninfo by Tera Contributor
  • 2357 Views
  • 4 replies
  • 8 helpfuls

Resolved! Primary color - Branding Editor

I’m a complete novice when it comes to Service Portal design and looking for guidance from the Community. We have a requirement to change the colours of our Service Portal to better match the corporate colors of the organization. I’m using the Brandi...

Thomas98 by Tera Expert
  • 2048 Views
  • 2 replies
  • 1 helpfuls

Resolved! Community Forums Add Breadcrumbs and back button

User Friendliness: Forums, topics should be user friendly, easy to access once other forums are removed.Add breadcrumbs so that user can jump into any topic smoothly from current content/topic/blog.Add back button so that user can navigate back to p...

Aashish5 by Tera Contributor
  • 878 Views
  • 1 replies
  • 1 helpfuls

Community User

As a community user and moderator, I should be able to perform following tasks. Roles: Community Users: Can create topics(content), post questions and replyCan access Forums, but cannot access topics until it is subscribed. Can we do it according to ...

Aashish5 by Tera Contributor
  • 687 Views
  • 4 replies
  • 1 helpfuls

Resolved! Using MFA for CSM login

I'm planning to use MFA for CSM login. All users who access from public internet network, then they should be challenged for additional passcode authentication after trying username/password login. I'm considering 2 options below. Option1. users rece...

Young Lee by Tera Contributor
  • 1234 Views
  • 5 replies
  • 1 helpfuls

How to get value from encrypted field in email script.

Hi All,  Greetings, I have the below requirement, so it would be great of you if you suggest me the solution for this, I am getting some data on staging table from kafka connector and creating a case using kafka alert filed value using tranform map c...

kumaraj by Kilo Sage
  • 1004 Views
  • 2 replies
  • 1 helpfuls

CSM roles/access

Hi Team, As one of my client requirement, i need to create a new work flow for CSM. which level of access/role is required to manage the case management. which is the highest role for CSM, do we have admin role that applies only to CSM? Need your ass...

Murali7 by Kilo Contributor
  • 1065 Views
  • 4 replies
  • 0 helpfuls