CIS-CSM Exam Questions

[Chandni Gautam]

I found several CIS-CSM exam questions across different platforms such as Quizlet, Udemy, and Dumpsbase, but I've noticed that the answers often differ between sources. Could you please help me determine the correct answers?

1. As per this url, (https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-co...) Communities is available for customers who are:
Licensed for the Customer Service Management application.
Licensed for HR Service Delivery.

What should be the answer for below questions?

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

• Truecorrect
• False

Which of the following are true regarding the Community Portal application? (Choose two.)

• It is available to any customer with a Community license
• It is available by default with the Support and Service portals
• It is only available to CSM license holders
• Most of the configuration does not require System Administrator role

2. As per the ServiceNow documentation, these roles can harvest/create knowledge articles from community: sn_communities.knowledge_harvester, sn_communities.admin, or sn_communities.moderation_admin. Does customer service agent contains this role? Can agents & managers create knowledge articles from community questions?

3. Which social media channels are NOT available out-of-box?
A. Facebook
B. Twitter
C. LinkedIn
As per ServiceNow documentation, it says about Facebook and Twitter, but say anything about Linkedin (https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...)

4. What are common types of application record data that are imported during a CSM data migration? (Choose two.)

• Knowledge Article
• Accounts
• Chat
• Case

5. What action is required to enable agents to create an incident record for a case?

• They must be assigned with the read role for incident
• They must be assigned with the itil role
• They must be assigned with the snc_intemal role
• They must be assigned with the sn_customerservice.itsm_contributor role

6. Regarding Account Teams, what is the purpose of marking a role as 'unique'?

• The role then becomes a child responsibility
• Ensure there is a dedicated account manager for that account
• The role then becomes a parent responsibility
• Prevent the same role being used on different customer accounts

7. What one of the following is optional when creating a Catalog workflow?

Publishing the workflow

Defining workflow activities

Approving the workflow

Managing workflow versions

[AndersBGS]

Hi @Chandni Gautam 

now that you have determine that there are inconsistency, then don’t rely on external sources. Rather go through the kerning material 1 or two times more and get some hands on experience. Then you will know the answer.

[brettskipp4]

I gave the ServiceNow CSA test and prepared from dumpschool. My experience was amazing with this site.

[Ujjwal019]

You can try, go through ExamPrepper.co

I have recently given exam and 90% of the questions were from this website only

[abirakundu23]

Hi @Chandni Gautam ,

Please go through now learning material or product documentation one more times. Please do some research in instance for those question and will get clarification. Different external sources may be given different answer it will make confuse to get exact answer.

Please mark helpful and correct answer if it's really worthy for you.