Client script

[vbalaji2]

I have a catalog item having 3 variables all are lookup selectbox and having refference for all 3 variable as cmdb_ci_server in which owner and os field is read only. If I select owner name it should populate me both Owner and OS . When I try my client script it is working but in service portal it is not working.

My client script -

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue === ") {

return;

}

// Call the Script Include using GlideAjax

var ga = new GlideAjax("GetServerDetails'); // Name of the Script Include ga.addParam('sysparm_name', 'getDetails"); // Function name in the Script Include ga.addParam("sysparm_serverName', newValue); // Pass the newValue (serverName)

ga.getXML.Answer(function(response) {

var serverDetails = JSON.parse(response); // Parse the JSON response

if (serverDetails) {

form.setValue(owner', serverDetails.owner):

g_form.setValue('os', serverDetails.os);

}

});

}

Script include -

var GetServerDetails = Class.create():

GetServerDetails.prototype = Object.extend(new AbstractAjaxProcessor(). {

getDetails: function() {

var serverName = this.getParameter('sysparm_serverName'); // Fetch the parameter from the client script

var serverDetails = {

OS:",

owner:"

}

// Query the amdb_ci_server table

var server = new GlideRecord('cmdb_ci_server');

server.addQuery('name', serverName);

server.query():

if (server.next()) {

// Fetch OS and owner details

serverDetails.os = server.os.toString():

serverDetails.owner = server.owned_by.toString(): // Assuming "owned_by" is the field name for the owner

}

retum JSON.stringify(serverDetails); // Return JSON string

}

});

When I run this in catalog item ui ie try it it works but in service portal it doesn't work.

[Sai Kumar B]

@vbalaji2 

Did you check if the UI Type field has dropdown value Both on catalog client script record?

[Ankur Bawiskar]

@vbalaji2 

Did you check the UI type - ALL for your catalog client script?

what came in alert for the ajax response in portal?

[vbalaji2]

It is working in service portal now  I have a extra condition after the above condition if I select submit button it should generate me a report with 3 columns ie Server Name OS and Owner 

So how to customise the submit button 

[Akshay03]

It seems like you've selected UI Type as "All" and set the type of Owner_name and OS as reference. However, you're only passing the name and not the entire reference record, which is why it's not working on the portal.

To verify this, try submitting the catalog form. If you don't see the Owner_name and OS data in the RITM form, you'll need to update your script. You can either send the entire record via Script Include or change the type of the variables.