Please have a look once.
I am trying to create a problem for case , but the state ui actions are not displaying while creating problem.
Could you please help me with it as soon as possible.
Hi @Community Alums ,
I can see the "Continue Problem" button in the screenshot you provided. By clicking on this button, you will be redirected to the native UI.
Alternatively, if you want the UI Actions to be visible in the CSM/FSM Workspace, ensure that the "Workspace Form Button" and "Format for Configurable Workspace" options are set to true. This will make the UI Action work in the Workspace environment, similar to how it functions in the native UI.
If the functionality still does not work as expected, you may need to write a script in the Workspace Client Script to handle the desired behavior. Below is a reference image for the "Assess" UI Action, which is available out of the box (OOTB). You can follow the same procedure for other UI Actions as needed.
Please mark this response as helpful if you find it useful.
