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Configuring Guided Decisions for HR Workspace

preethigovi
Tera Contributor

‎09-15-2025 07:11 AM

Hi Team,

 

I wanted to know the  needed plugin for Guided decision tree for HR workspace. I have installed sn_ga_exp and wanted to know how its triggered and the functionality.

 

Because for us, its showing recommendations related to CSM

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nityabans27
Kilo Patron

‎09-15-2025 10:29 AM

Hi @preethigovi ,

Role required: sn_hr_core.admin or sn_hr_core.case_writer

You should read the following article for more clarity. 
https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/human-resourc...

If you find my answer useful please accept it as solution and mark it helpful.

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