Consumer User notification for case created for them

[Kristi Ziehl]

We have a simple notification on a custom case table (caste type) to send to the consumer user when a new case record is inserted.  It works correctly when the case is created by an agent, but not when the consumer user themselves submits the case (via a record producer in the customer service portal).  We want them to be able to receive the email for their own cases no matter who created it.

Is this an ACL issue or is something else at play?  If ACL, what do you recommend?

[Kristi Ziehl]

I believe this ACL which was already in place should provide read access to that field (and the rest) on dining cases:

[Ankur Bawiskar]

@Kristi Ziehl 

try with that and see if it works

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kristi Ziehl]

I don't understand your last post.  Try with what?  The ACL was already there.

[Kristi Ziehl · Accepted solution]

Turns out @Hemant Ch was in the correct zone.  

First, we were operating under incorrect information -- the notification wasn't sending to the submitter for either internal or external users.  We were focused on external and additionally the ACLs turned out to not be the problem. 

What we needed to do is check the box for "Send to Event Creator" in "Who will Receive".