List Edit (Action Assignment) Button in Workspace

Bhanu Prakash 1
Tera Contributor

‎01-21-2025 01:55 AM

For Complaint case(Case type) records in the Workspace list layout Edit button we are trying the show the fields in the read-only format for closed cases. We tried creating a table level 'Write' ACL on Complaint case table by adding State in Closed condition in the ACL. But the parent table(Case) fields are showing as editable. Is there any way to make all fields read-only based on roles and state condition.

BhanuPrakash1_0-1737453039502.png

BhanuPrakash1_1-1737453248949.png

 

0 Helpfuls
  • 606 Views
3 REPLIES 3

Aishwarya Pati1
Tera Contributor

‎02-08-2025 03:09 PM

Hi @Bhanu Prakash 1 Did you get a resolution for this?

0 Helpfuls

Bhanu Prakash 1
Tera Contributor
In response to Aishwarya Pati1

‎02-19-2025 02:24 AM

Not yet @Aishwarya Pati1 

0 Helpfuls

Voona Rohila
Mega Patron
Mega Patron

‎02-20-2025 08:42 AM

Hi @Bhanu Prakash 1 / @Aishwarya Pati1 

Maybe you can create another write ACL on core case table with condition -  case type || is || compliant and state || is || closed.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
0 Helpfuls