Contact Customer checkbox in CSM

[Community Alums]

Hi Team,

I have to put a condition SLA wherein I need to use "Contact Customer" checkbox is true or false. I need to put this in stop condition. But I am not able to see that field even in the Configure table for case form or even dictionary.

When this checkbox is checked in the case form the Comments field is visible.Attached is the screenshot and field marked

[Ankur Bawiskar · Accepted solution]

@Community Alums 

seems that is not a field and hence you cannot add

it's added via some custom logic and hence you are not able to see it in SLA condition or dictionary

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Community Alums 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.