To change theme of customer service portal

shrngikaG
Tera Contributor

‎03-19-2025 02:34 AM

Need help to change the theme of customer service portal.

please help me provide any video or docs link .

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4 REPLIES 4

Shivalika
Mega Sage

‎03-19-2025 03:00 AM

Hello @shrngikaG 

 

Please refer below documentation -

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/co...

 

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Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

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shrngikaG
Tera Contributor
In response to Shivalika

‎03-19-2025 03:31 AM

hi Shivalika

Thank you for reply but i am looking for theme changing in customer service portal.and some good articles on same.

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Shivalika
Mega Sage
In response to shrngikaG

‎03-19-2025 03:35 AM

Hello @shrngikaG 

 

This is the way to create a custom theme and replace the theme that is being used in Customer service portal. 

 

We have recently customised the theme for service portal in our instance. That's the way to go for any portal. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOw

NeEISQCY

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Shivalika
Mega Sage
In response to shrngikaG

‎03-19-2025 03:40 AM

Hello @shrngikaG 

 

Refer the below screenshots for explanation. 

 

1000020715.jpg

 

See here, this is the portal and the theme attached to it. Within theme you can choose your own color theory header and footer and same will be applied to portal. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY