Hi All,
Could anyone of you please let me know how do you utilise your contract SLA at incident level to get it working. Because when I placed contract OOTB's field in Incident form, I couldn't see any of the contract even I created a new contract through that popup in the incident form , which are very much valid & active.
May I know what type of contract are visible at Incident level or what I haven't done here? Has anyone implemented it successfully and let the SLA attach to Incident based on Contract & Assignment group?
Quick help will be much appreciated!!!
