Resolved! Empty categories being displayed in Portal. Is there a way to hide them without deleting them?
I noticed that empty knowledge categories are displayed in the Portal. Is there a way to hide them?
Forum Posts
Populate value to a new field using BR in existing records
Hi Good day! I would just like to ask how to use business rules in populating a value to a new field?I already added a new dictionary entry/column in the xxx table. and created a BR with the ff script.current.xxx_column = current.assignment_group.get...
How to hide field choices based on the other field choice selected in interaction form?
Hi All, Actually i have a requirement that in interaction for we have two choice fields 'case type' and 'Transmitted' , So in that if case type is support then in the Transmitted field need to display two choices(channel, calls) , for ther case type...
What role of user to view record producer
What user role to view record producer (except snc_internal)
Resolved! How to set Resolution Code default as 'Resolved' when State of Case changes to Resolved?
I have a question around Resolution codes on a case and the client wants the below codes which I have configured on the choices dropdown below. The client wants another option called ‘Resolved’ which is the default value and not part of a label. So i...
Display more fields in CSM Portal for Assets
Hi Guys, for an upcoming project I am exploring the CSM Module and I have 2 dedicated questions for upcoming features I need to implement. When I Click the Support Menu Item in the Header of the csm portal I can find the Menu Item Assets.It directs ...
Hide Button from CSM
How can i hide a button in CSM configuration Workspace?, just only when a certain condition is met
Resolved! There is a JavaScript error in your browser console- Catalog Client script in Service Portal
Hi All , Everytime i write Catalog Onchange cleint script i get Error as ' There is a JavaScript error in your browser console ' ,Could you any one let me know the issue . My Requirement is a message ( Hi Urgency 2 ) should come in service portal w...
Resolved! how to auto populate the data in the tabular format using ui page.
This is the ui page that i have created in the ui based on the city of user i am trying to get the details as below , as per the script i am able to get the details of user column but i need to populate country and email of that user as well can any...
ACL issue on Agent Workspace
Hi i have an issue with a Write ACL on Agent workspace, it is working fine in the native UI, but not functioning in Agent Workspace.I have created a new custom field "u_active" on Attachments table to mark the attachments inactive. Anyone can mark th...
Get company name of current user in record producer
Hi everyone, I want to get company name of current user in record producerThis is my code: my logs is undefined
Script for ignore duplicate records while insert using Transform maps
I want Script for ignore duplicate records while insert using Transform maps. Can anyone help me on this?
How to pass url field in notification
Hii,I have created url type field on form and I am passing hyperlink text into that field ..its working fine on form but when i called this field in notification it is displaying as plain text instead of url.Can anyone help me on this.
Not able to create Archive Rules.
Not able to select the Table Name (Both OOB and Custom tables) while creating Archive Rules. Few tables are showing Greyed out and not able to select those. Do we need to enable some functionality in Table to allow creating Archive rules.
Provide ITIL Access to external users
Hello, I have a requirement to give itil role to external users so that they can work on incidents of their company. (Along with cases). Can you please suggest the solution for achieving it. Requirement in details: Basically users would need to be gr...
