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Problem in configuring CSM Agent Workspace

Dear -I need to do poc to configure Configure Agent Workspace and allow users to log in and work on cases.I have created workspace url using UI Builder directly. As and admin I can see data but when I am impersonating as a user I don't see anything p...

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bkhan by Tera Contributor
  • 789 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to split the field values on client script

Hi Team,I have created one field which contains (',') seperated values like 123,456,789 and want to display the values in below format through onload Client script in the same field.123456789Thanks in advance   

lucky6 by Tera Contributor
  • 1112 Views
  • 4 replies
  • 1 helpfuls

Automatic Case Assignment by Matching/Assignment Rules

Hey all, Trying to set up automatic Agent Assignment for Cases based upon criteria set in Matching/Assignment Rules. Been looking through the documentation, but haven't figured out the trick for making it work (docs makes it sound like automatically ...

Methods to verify Email in ServiceNow

Hi Team, Is there any external source which provides us the list of verified domain ,through which we can integrate ServiceNow. Thanks, Karan

KARAN24 by Tera Contributor
  • 442 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to show related tables on service portal form

HiI have a custom table with two related tables and am trying to show the related tables on a service portal form.It displays fine in the back end, however on the portal it shows the tables as a related list. I am hoping there is a way to configure t...

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Mike D1 by Giga Guru
  • 877 Views
  • 1 replies
  • 0 helpfuls

Meeting Invite from ServiceNow to Microsoft Teams

Hi Team, I have a requirement where in if the Internal Agent updates the Start Date/time and End Date/time on the Walk-up form, we should be able to create a Teams meeting(Integrate b/w SNOW & Teams) as per the Date/time. Can anyone assist me on how ...

Resolved! Adding filter in a Widget in Service Portal

Hi Community, I have a Widget that shares a List of Case tickets related to the account of the log in Customer in Service Portal,This Widget will provide the capability to have a filter at the top of the list so the Customer can filter own tickets,BU...

Work notes @Tag does not resolve to a user name

We are struggling to find the right user name when tagging a user in the work note. For example, when I type @Nicole Smith, I get several Nicole Smiths to choose from but those names do not match with our employee Nicole Smith. Only the employees hav...

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Resolved! Knowledge Article - Publish Button

@AnubhavRitolia  How to make 'Publish' button on Knowledge Article visible only if user has 'knowledge' role and user is member of Ownership Group.