Convert Lead Popup Showing Blank Screen Intermittently

Kavushick p
Tera Contributor

an hour ago - last edited an hour ago

lead management, when I open a lead form and click the Convert Lead button, the popup window appears blank (white screen). After trying 4–5 times, the popup finally loads correctly and allows me to convert the lead into an account or opportunity. How can this issue be resolved?
 

When selecting Convert to Account, the options appear after multiple attempts. However, when choosing Convert to Consumer, the popup does not load at all.

Please help resolve this issue

 

Kavushickp_0-1779331689440.png

 



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Tanushree Maiti
Giga Patron

50m ago - last edited 46m ago

Hi @Kavushick p 

 

Can you try once in Incognito/InPrivate window of browser.

Also try to  run cache.do in the filter navigator.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
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Tanushree Maiti
ServiceNow Technical Architect
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