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How to hide playbook tab in workspace if the trigger conditions changed to false ?

abdashraf
Tera Contributor

I want to hide the playbook tab in workspace if the trigger conditions changed.

 

For example: the playbook triggers when the customer ticker is assigned to a specific assignment group, I want the playbook tab to be hidden if the assignment group changed at any level of processing the ticket.

1 REPLY 1

Naveen20
ServiceNow Employee

There is an OOTB metric definition for incident and when assignment group changes it creates a record in metric_instance_list 
You may leverage something similar for your table