Create a Case Record Based on Survey Questions

[Balaji Kanduku1]

Hai Guys,

I Need a help!!

I have one requirement that Creating a Case Record Based on Survey Submission (if a customer selects all answers as dis-satisfied, then Case needs to be created parallelly).

Please Help in this requirement Guys.

Thanks in advance

Balaji

[Community Alums]

Hi @Balaji Kanduku1 ,

 You can use a logic like below :

https://www.servicenow.com/community/csm-forum/create-a-task-survey-based-on-survey-response/m-p/437...

[Balaji Kanduku1]

Hai Sandeep Dutta, Thanks for your Reply....

I have tried this But it is not working, they didn't mentioned any initialization of Case record.

Please help me with this

Regards

Balaji

[Community Alums]

Ask the client about the initialization.

[Balaji Kanduku1]

Please see the below image for initialization of case from survey submition.

If customer select Dis-Satisfied, then case needs to create.

Please help me with this