We are using the sn_customerservice_case table and want to show using a metric or something similar a breakdown of the users that have interacted with a case and the time the case has been with that engineer.
Hello Community, I'm facing an inconsistency in how inline images (screenshots) are handled in the CSM/FMS Configurable Workspace. Unlike other workspaces, when I paste images into work notes, they don't appear in the "Attachments" tab. This breaks t...
Hi!I recently completed the Human Resources Service Delivery (HRSD) Implementation On Demand course, but the voucher is not showing up under "My Vouchers". Any idea why that is? I am trying to log in to Now Support to ask there, but I get login for s...
I want to create record to my custom table 'x_703225_booking_m_booking'have fields:1. start_date (date)2. end_date(date)3. purpose(choice), choice: Travel, Business, Special events, Vacation, Amenities4. people (Integer) using Widget
How would we go about adding an additonal widget to the CSM main portal page (see screen shot) for our customers that shows all cases in the state of "Awaiting Info".I have never done anything with widgets before so some assistance would be appreciat...
Hello,Some weeks ago, we had GlideFast techs create us some new case types before they left. We are having a couple issues with them, the first being that new additional comments are not visible in any view other than in the CSM workspace. You can cr...
Hi team,We need to create UI action called the Reschedule button in the change request. Like below: Once the user clicks the yes button, needs to send the approvals to the change managers group. The change manager approved and needs to update the da...
Hi, I'm trying to create a service model based on CSDM. I have created a business service, attached a few different service offerings to this business service and then linked different accounts to the service offerings using the "subscribed by comp...
Hi All,Hopefully this is a QQ... I've created a custom menu link which is a scripted link to a certain KB Article, and then added that to the csm portal header. This works absolutely fine but there's a persistent '1' showing as a notifier that there'...
I've been looking for a way to get the state change to show up in the csm for customers similar to how its shown in the workspace or platform view for fullfillers. Something like this image, but just the state. I have been looking but I couldn't fin...
I am trying to build a report on Case{sn_customerservice3_case} table for the case which are first time caller or cost center. Will this be done by normal report or do we need PA(performance analytics). Any help is appreciated. Thanks
Hello, How are the out-of-the-box attachment icons changed in the CSM Workspace? I'd like to amend these to the coloured MS Office icons (word/excel) within the workspace, but have not been able to change them.Attachment icons can be set and amended ...
Hi Guru,Hope this finds you well, How to specify the server value for email account creation. I am using the gmail site for testing. Kindly find the attached screen shot, highlighted the required field to update.. Thanks in advance for time & help.
Hi. When a character is entered in a variable in the service portal, I want to display the related knowledge. I used AI search to find an article on how to make it appear, but it didn't work.Is there any better way? Thank you. Articles found ↓AI検索を問い...
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