Hello All, I would like to know the meaning and usage of the "Customer Satisfaction Score" field in the Interactions table.I found this field in the data dictionary and it is marked as read-only. I would like to be able to send the csat score via pho...
Hi Team, Need some insight on below query. I have a dashboard which contains multiple reports. On click of the record, it is redirecting to the backend table but i would like to redirect to the portal and show the details with some static field as co...
Hi All, I have created a reference field referring to the User table and added attributes to show the Name + Email combination when a user tries to search for a name. Attributes : ref_ac_columns=name;email,ref_ac_columns_search=true,ref_auto_comple...
Hello all, I have a requirement to restrict each Parent Incident to 1 Child Incident. If there is already a Child Incident in a Parent then an error message displays when attempting to use the "New" and "Edit" buttons on the related list saying "This...
Hi Team, I need cancel button on the Incident form. once click the cancel ui action and below dialog box appear. Ui action script: function cancelTicket() {var dialog = new GlideDialogWindow("cancel_incident_ticket"); //Render the dialog containing ...
Hi all, I have a name value pair field type on RITM table. My trigger on flow designer is through service catalog. I am finding it difficult when trying to update the name value pair field on RITM from flow designer. Can someone help me with syntax o...
Hello We're experiencing since a couple of weeks, maybe after we upgraded to Washington, an issue where our customers are suddenly not seeing anymore in the chat the responses from our Helpdesk agent. The HD agent however continues to type responses ...
Hello folksI'm a newbie for ServiceNow, and I get a request that need re-route a type of cases to new group, I checked the Assignment Rule but it's not happened there, so my question is how could I get the information about which automate processes h...
Dear Community,May I know if user needs to purchase the Automation Engine Bundle v2 - 1 Million Integration Hub Transactions - Transaction Pack before buying the 10 million transaction ones. (Automation Engine Bundle v2 - 10 Million Integration Hub T...
Hi, The person who is assigned a ticket, It should come by the default on the user field in the Time card record in incident form.Can anyone help on this, It will be usefull. Thanks!
Hello all,In the CSM portal while I search with the first 3 characters of a catalog item, it will not find any result. When I add * after the 3 characters of a catalog item then i will find the result for the particular catalog item, but when i sear...
I'm sorry if this has already been answered elsewhere. I have searched the forum, but have not been able to find a definitive answer and I think the guidance from ServiceNow is lacking in this area.Scenario:My organization is selling a product to its...
Hi Team, In the change form, we have "Reschedule Change" button and user click the that button more than 3 times with in the month need to display error message.Please provide the solution. Regards,Maanasa Allu.
After filling up a mandatory variable and clicking on submit, modal opens and tin there after clicking on cancel , we are returning to the service catalog form again and now without filling up the mandatory variables if i am clicking on submit the fo...
Hello all, Recently, after a month of use of AWA we started having an issue.Lets say we have 2 New INC in worklist. Agent goes Available and get 1st incident but never gets second, even if another agents put themselves available the second New ticket...
