Create a sidebar discussion-button missing

[Maddalena]

Hello everyone, 

I'm trying to start a sidebar discussion in the Next Experience, not starting from a record. the fact is there isn't a button that gives to me this option. In the ServiceNow documentation I found this link:

 https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversati... 

that shows this button in the Yokohama release, but in my PDI there isn't. I tried also in the Xanadu release. 

Could anyone give me some tips?

Thank you, 

Maddalena

[Dr Atul - LNG]

Did you try updating or repairing the plugin? It looks like a plugin-related issue. Also, are you testing this with an Admin role, and is it on your PDI or a client instance?

[Maddalena]

I repaired the plugin on my PDI, since also there I can't see the button. But nothing happened...

Maddalena

[Dr Atul - LNG]

Hi @Maddalena 

Is there anything else we can try here? Since this is a PDI, there’s no official support available from ServiceNow. You can try refreshing the PDI first. If that doesn't help, consider resetting the PDI or upgrading it to the latest patch, then check again.

[Shruti]

Hi,

Navigate to sys_properties.LIST

Search "com.glide.cs.collab.enabled" property and update its value to true

[Maddalena]

Hello, 

it is already true.

Maddalena