For the sn_customerservice_case table, we currently have an out-of-the-box (OOB) State Flow that includes states like New, Work in Progress, Awaiting Info, Cancelled, Resolved, Closed.
Our customer wants an additional custom State Flow that applies only when the Case Type field = Offshore.
This custom flow should include the states:
- L1 - Work in Progress(starting sate when custom flow run)
- Handover
The goal is to have both flows coexist:
- OOB flow for all other case types
- Custom flow for cases where Case Type = Offshore
how can I achieve this with the help of sate flow?
Regards,
Ashvini jive
