Hi,
I need assistance with a CSM portal visibility issue. We have two separate CSM portals used by two different departments, and each department should only be able to view its own cases.
Recently, users in Department A have started seeing cases that belong to Department B, while Department B cannot see Department A's cases. This was not the behavior previously.
I suspected the issue might be related to the sn_customerservice_manager role, which was assigned to Department A users, but even after removing the role, Department A users can still see Department B's cases.
I need to identify where case visibility is being controlled and what may be causing this change in behavior.
Help please!
Regards,
CarolMa
