Hi Experts,
My organization want to limit the access of creating cases for the internal users based on specific group/role. We are on Australia upgrade and using CSM workspace.
Please find the attached screenshot for better understanding of my query. I want to hide the option 'new' for specific roles and group.
We could have done at the ACL level but we do not want to touch those because hiding this option for specific people would suffice our requirement.
What is done till now?
In application menu > Now experience framework> Declarative Actions> List actions > I found one record having:
Action label: New
Action name: create-new-uxf
Application: Customer Service Case Types
Table: Global
Instead of tweaking the Action Exclusions related list directly, I tried de-activating the above record to verify if it is actually linked with the button configuration and hide it once for all users but it didn't work as expected.
Please could someone check and assist me further on this matter?
Thank you.
