CSM Certification Related Important Notes

[Prins Kumar Gup]

Hi All,

I just completed my ServiceNow Implementation Specialist Certification in CSM, and just like others, I found it really tough to find study materials for this exam both in Community and DOCS.

So, I got some documents for preparation of the exam, which I have attached.

• CSM - Blue Print
• CSM Notes

Hope This Helps You All who are preparing for the Certification...!!
All The Best..!!

[devikas]

Hi Prins,

I am also planning to give CMS Implementor exam. Could you please suggest what all things I need to study to be able to clear the exam. I would be really helpful if you can share you preparation materials or url's and your exam experience.

Thanks,

Devika Shukla

[Runjay Patel]

Learn Customer Service Management (CSM) from scratch to end with real world implementation and get live project hands-on.

Step by Steps implementation: https://www.youtube.com/watch?v=dEVAtFxqERQ&list=PLIGcZxQaeEoh73qbQJqWfGMDAx2bTzKl7&ab_channel=Servi...

This Series help you to understand below topics

• CSM Overview
• Enable Required Plugins
• Who Use ServiceNow CSM?
• CSM Terminology
• Technical Considerations Before Starting Development
• Relationship among CSM tables in Details
• Case Management Overview
• Configure Chat/Virtual Agent
• Agent Workspace
• CSM Roles Management
• Foundation/Master Data Configuration
  • Accounts
  • Contacts / Consumer
  • Products
  • Assets
  • Contracts
  • Entitlements
• Live Implementation with real world scenario
• Assignment Workbench and Advanced work assignment
• Case And Account Escalation
• CSM Integration With Service Management
• Difference in CSM Fundamentals class and CSM Implementation class
• CSM Certification Related Important Notes
• Add custom case type in CSM
• Relationship between Service Model and Service Offering
• Understanding CSM client requirements
• Mobile app for CSM agent
• how create incident record from customer service case
• Customer Service Portal user and agent roles
• How to allow consumer to read cases they have submitted via the portal

[Jakimahamad]

can anyone guide me how to complete ServiceNow Implementation Specialist - Customer Service Management (CSM) Certification