CSM Configurable Workspace not showing added workspace lists

[Jasmine Hodges1]

CSM Configurable Workspace is not showing added workspace lists. Workspace lists were added to existing categories and appear in Agent Workspace but do not appear in CSM Configurable Workspace.

Troubleshooting included:

• adding necessary roles to each workspace list
• creating new workspace list outside of pre-existing categories
• confirming pre-existing workspace lists do not show upon deactivation
• confirming newly created lists show in other workspaces

Troubleshooting did not solve the issue so any assistance would be appreciated, Thank you!

[Shivani M S]

Hi Jasmine,

Please go to UX List Menu Configurations(sys_ux_list_menu_config) table and open your respective workspace list configuration and add Category and list. Which will reflect in the workspace.

Mark it as helpful and correct, if applicable.

Thanks,

Shivani M S

[priyanka garad]

Hi,

all the configuration related to agent workspace is given below video;

video link:- https://www.youtube.com/watch?v=0nvXUrk4eYE

steps to create new list in workspace:-

1. search application  navigator all workspace

2. open The workspace in which you want to create new list.

3.go to related list workspace list

4.click on new button to create new list and provide condition 

5. submit the form .

Mark it as helpful and correct, if applicable.

Thanks,

priyanka

[michaelward]

If you have created a new UX List Menu Configuration, make sure you don't have a variant for the list 'page' in the CSM Configurable workspace that could override it by default.  This happened to me.  I had a variant list page which always showed up because the variant's condition/audience/order (order in my case) prevented the workspace from showing what I thought should be the proper or default UX List Menu Configuration.

[GabrielY]

For new adventurers, a guide on how to.

If you want to see the list you need to define the list in the m2m table as well else only admins will be able to view the new list.

Create the new list:
1. Go to /sys_ux_list_menu_config_list.do and find your workspace that you want to add the list to.

2. Open the related list (UX List Categories) which section you want the list to appear in the lists view (table name: /sys_ux_list_category_list.do).

3. Create/update the list as you desire in related list (UX List) and save (table name: /sys_ux_list_list.do)

Once above steps are done a Admin will be able to view the list, but the issue is that the Agent wont be able to view it. That's where the m2m table comes in.

Create the new m2m record:

4. Go to /sys_ux_applicability_m2m_list_list.do in order to add the list there with the defined role, create a new record there with the related list category you added the list in step 3.

There you go!

Mark as helpful or as solution, up to you 🤣