CSM Configurable Workspace not showing added workspace lists

Jasmine Hodges1
ServiceNow Employee
ServiceNow Employee

CSM Configurable Workspace is not showing added workspace lists. Workspace lists were added to existing categories and appear in Agent Workspace but do not appear in CSM Configurable Workspace.

Troubleshooting included:

  • adding necessary roles to each workspace list
  • creating new workspace list outside of pre-existing categories
  • confirming pre-existing workspace lists do not show upon deactivation
  • confirming newly created lists show in other workspaces

Troubleshooting did not solve the issue so any assistance would be appreciated, Thank you!

 
5 REPLIES 5

"sys_ux_applicability_m2m_list_list" This one helped me a lot! Thank you!