We are preparing for a customer to be onboarded in to ServiceNow CSM application. Customer has a B2C business model and we are planning to propose the Consumer model to manage customer details.With the Consumer entry created for every customer part o...
I am installing CSM and ITSM related plugins and this message presents itself in the plugin installation page. I did not create or install any custom applications, so I'm a bit confused as to what the platform is telling me. I reviewed this doc o...
When I open few forms (not all), I am getting a error message " This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator." How to fix this.
How to enable editing on related list records
HI, We have a doubt with the type of license used for Mobile Agent, according to what we have read this APP uses FCM type licenses, but the role that users must have is wm_dispatcher, which has inheritance from role sn_customerservice which is a CSM ...
We have a requirement that in list view, user should be able to change status of bulk cases to Closed/Cancelled. I am getting Security Constraints error when I try to edit status field from list view even as admin. So is it possible to close/cancel c...
this short description we have to set it in problem statement field.
In how many days resolved cases close automatically by default?
Hi guys!! I need to create a custom widget which is a button on csm portal. On click of a button , a text box should appear and it should contain an 'Ok' button at the end. On the click of 'Ok' button the text box should close and show an info messag...
How to create a Problem Task and populate description of problem automatically when problem record is moved to Root cause analysis state using flow designer ?
Hi Team, I have created CSM users and added users to sn_customerservice,customer Role. I need to redirect customer to directly CSM portal whenever login . Could you please provide me the solution for this .is there any oob script availableor do we ne...
Hi, Our requirement is to show the description for the cases in the CSM Portal Solution implemented : In the ticket Configuration form modified Show 'Description' field and set value 'When no variables'. But this Solution is working for only few cas...
Hi experts, Need to add delay to the business rule in scoped application. using the business rule I am creating the records before creating the records it should wait for some time. for that wait I used the below scripts. script1: var when = new Gli...
Dear experts, I would like to have your opinion here, kindly suggest the keywords which I should try and understand or focus more on CSM to get through the CIS exam. I have been struggling on this for a long time, hope to find some real inputs to cra...
When major incident state is first proposed and then rejected I can see still priority is p1 (no change) , How to set it to default value ?
