Hi All, Please note that my requirement is when a customer raises one case(channel = Web), then the case should get auto-assigned to an agent who has English skill. Even, I want that the agent should get an notification in agent inbox in Agent Worksp...
Does the Service Portal use cookies? Can this be managed in ServiceNow? If yes, how?
How do I find what I'm following? I followed a Demand but am unsure how to locate it again.
Hi There, Can someone please suggest how to show the attachment for two tables if the user has a specific Role? And if the user doesn't have this role they should not be able to see those table attachments. Requirement: Two Tables (change & Problem)...
1. CSM: What's the difference between an "Issue" vs "Case?" 2. Can you identify a company or client within the company, with VIP status - similar to client profile in incident? Thank you....
can we create a new module in Agent workspace apart from the 4 default ones, and in the new module keep 5-6 tabs (without interactions) ?
How to hide a filter condition in portal view? Note: But the condition should work as before in background ,just want to hide it from agents/customers.
I have to add or move columns in list view.for ex:If I go to List Mechanic (top left corner of list), and select my desired field which needs to be displayed in list view.But this action is not getting captured in update set. How to capture this acti...
Hello, I have created below notification -> type : EMAIL on case form. The above email notification is triggering when a case is created whereas it is expected to send email when sold product changes. Any body has any pointers as to why this could be...
Hi, I need to add help text for one option in drop downlist. please find the below attached. for "JIRA Canada" need to add help text and what's the process? How to do that please help me on that. Regards, Minni.
So I am about to build the service catalog in csm portal with a mix of items and record producers. And I am wondering about some structural advice regarding record producers. Which scenario below are considered to be the most correct? Scenario 1: cus...
Hi, How To remove space between label and select box variable types fields? "yellow marked space" Regards, Minni.
Requirement: 1.There are two tables , parent table(sn_customerservice_case),child table (sn_customerservice_task) 2.Both have assigned_to field 3.When case is assigned to some one, it should also reflect the same in ,child table (assigned_to) How can...
I have a question. Once a survey has been submitted, is it possible to view that survey in the survey form?We would like to review the survey's individually in a manner where the form would have the same look and feel as the user that is taking the...
