CSM - Creating cases via Social Media

[Community Alums]

Hello Everyone,

Can we create table record on ServiceNow via Tweets/hashtags from Twitter. I couldn't find any relevant documentation regarding this. I want to create a case whenever certain hashtags or keywords are used.

Also can social listening be achieved without using social media management tools such as 'Hootsuite' on ServiceNow platform itself.

[PaulMills]

Yes, it's possible to create a table record on ServiceNow via tweets or hashtags from Twitter. One way to achieve this is through the use of the Twitter API. You can use the API to monitor tweets for specific hashtags or keywords. Then use a script or connector to create a case in ServiceNow when those hashtags or keywords are used. If you need help, feel free to seek advice from social media experts, such as those from nlosmm.com. Btw, there are also pre-built integrations available for ServiceNow, which can be used to achieve this. But it's important to ensure that they meet your specific requirements. I hope I've helped.

[MemphisWare]

Hey, just stumbled upon this old thread and saw your question about creating table records on ServiceNow via Tweets/hashtags from Twitter. While there may not be direct documentation, you might wanna check out third-party tools like Zapier for integration. That way you could create cases based on those specific keywords or hashtags you mentioned. Now, for social listening without stuff like Hootsuite, it's a bit tough using just ServiceNow. But maybe go for API integration or custom apps to get it done. Actually, you should also consider getting some cheapest linkedin followers. Just a thought. Hope this still helps.