CSM Fields Mapping

[modesteakou]

Hi Community,

I wish to know if there is any kind of playbook, document or guidelines for the configuration of fields on the CSM/FSM Workspace.

[abirakundu23]

Hi @modesteakou ,

Please check this document :
https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...

Could you please explain your exact requirement clearly ? What is looking for ?

Please mark helpful and correct answer if it's worthy for you.

[modesteakou]

Apologies, perhaps playbook was the wrong choice of words. To be more exact I am looking for a document that could detail the form & layout of fields for a FSO workspace. I have heard that such documents were used in the past to determine how to place certain fields to optimize the UI and the look & feel of the platform.