I have added a related party to a case which is a Internal User as a Authorized Contributor and Authorized Representative.
Upon impersonating user 'Zack' I can't see the case neither in the Now Platform or CSM Portal.
User Zack has only snc_internal user role. I have tried added some roles from the customer service like customer, but doesn't work. For the case_authorized_contributor role it can receive notifications from changes of the case, other than that nothing.
Is there a way to implement this properly?
I would want the related party to be able to contribute the case just like what it states in the documentation :
