CSM Plugins installed in Personal Dev. Instance - CSM Roles are not assignable

[Steven M_]

Hi ServiceNow-Community,

To play around with CSM and get to know its capabilities I have installed all relevant CSM plugins, incl. CSM Demo Data on my personal developer instance. Unfortunately, I am not able to find the according CSM roles that usually should have been installed with the CSM plugins. Without being able to find the CSM roles I am not able to assign my test users in my instance to check out each role's capability.

I also installed the following plugins:
com.snc.pa.customer_service
com.snc.pa.customer_service_advanced

I have already set up my instance two times but could not solve the issue. 

Attached you will find my screenshots from my instance regarding installation state of the relevant plugins as well as the role overview when filtering by "customer service"

Please, can someone support me? Am I missing something when installing the plugins? 

Thank you in advance.

Best regards,

Steven

[Bhuvan]

@Steven M_ 

Please refer below documentation for required plugins

https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...

Try installing below plugin and see if it helps to resolve the issue

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[kaushal_snow]

Hi @Steven M_ ,

To resolve this, please ensure that the Customer Service Management plugin (com.sn_customerservice) is installed and active. This plugin is essential for the core CSM functionality and includes the necessary roles......Additionally, verify that any other required plugins are installed and active.

If the roles still do not appear after confirming the installation and activation of all necessary plugins, you may need to manually assign the roles to your test users.....

Sometimes, even after installation, plugins may not fully activate. To fix this, you can check to repair the plugins. Navigate to System Definition > Plugins, find the installed plugins, and look for an option to repair or re activate them.....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.