CSM Plugins installed in Personal Dev. Instance - CSM Roles are not assignable

[Steven M_]

Hi ServiceNow-Community,

To play around with CSM and get to know its capabilities I have installed all relevant CSM plugins, incl. CSM Demo Data on my personal developer instance. Unfortunately, I am not able to find the according CSM roles that usually should have been installed with the CSM plugins. Without being able to find the CSM roles I am not able to assign my test users in my instance to check out each role's capability.

I also installed the following plugins:
com.snc.pa.customer_service
com.snc.pa.customer_service_advanced

I have already set up my instance two times but could not solve the issue. 

Attached you will find my screenshots from my instance regarding installation state of the relevant plugins as well as the role overview when filtering by "customer service"

Please, can someone support me? Am I missing something when installing the plugins? 

Thank you in advance.

Best regards,

Steven

[Steven M_]

Hey at all,

Thanks a lot for all your replies. I was able to figure it out myself. I just completely forgot that the roles coming with the plugins are named diffently then the OOTB roles provided with the initial demo instance. When looking for sn_customer... I could find all the roles that had been installed by CSM plugins.

So, I will mark all your replies as helpful. I am just not able to mark them as "Accept solution". So, sorry for that.

BR,

Steven