Hi All,
I have requirement to order case based on the customer value, Like Gold,Platinum,Silver.
Based on the customer profile ticket should be prioritized.in a field called Queue Number 1,2,3,45, like so on.
Like
Daimond>1
Gold >2
Plantinum >3
Silver> 4.
When the assigned to is empty and state is other than assigned or in New case.
I have a business rule which runs on update.
but it is not working do we have any other option to do this.
