CSM "System" not populating product items

CarolMa6
Tera Expert

Hi 

 

I created a product and linked it to an account. When users try to select a product using the system field, the product doesn’t show up. In the DEV environment, everything works fine both external users and admins can see the products. But in QA, only admins can see them and external users can't. I didn’t make any changes besides creating the product, linking it to the account.

 

CarolMa6_0-1755111488850.png

 

On the case form it populates 

CarolMa6_1-1755111786255.png

 Help, what could be the issue be? the account was created in the correct scope.

2 REPLIES 2

GlideFather
Tera Patron

@CarolMa6 Are both environments in the same version/patch?

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


@GlideFather yes same version and patch Yokohama patch 4a.