Hi all,
We're looking to add the Additional Comments journal field to the Compose section on the Service Operations Workspace for SCTASK records. Our intention is for fulfillers to be working out of SCTASK records, rather than the RITM, and it would be helpful for them to be able to communicate with customers.
I was able to enable the email composer through a dictionary entry (see screenshot), and I've added additional comments without issue to the Core UI form, but the Form Builder for Service Operations Workspace doesn't appear to have any way to edit the Compose section.
Has anyone else run into this issue? Is there an alternate approach I'm missing? Thanks in advance everyone!
