CSM Simulator - Task 7 - Create an asset entitlement

[Francois L]

Hi, I an stuck in this task in the CSM Simulator. The simulator keeps giving me "The asset entitlement '24x7 Support' has not been setup correctly."

But I check the information of the first part of this topic : Need help Simulator Training Task - ServiceNow Community

Please find the asset entitlement :

Extract of the contract : 

I try with the end date to "2020-01-01" or "2019-12-31" anyone is OK.

I have a doubt concerning this point of the exercice : "This entitlement only applies to phone calls, and not chat, email or web requests.".

Here's what I did : 

Configure Choice on the "Channel" field :

Configure Dictionary : 

I also change the dictionnary and the "Choice" when I try to create a case to be sure that anyone can change the channel.

Can you help me with this issue ?

[Mexiprince · Accepted solution]

@Francois L  - you dont need to configure the field. Open the padlock and select phone only.

The prior step Question 6 you created asset is missen its BHG1550 Asset Tag. You can go to the Asset covered open the asset, its in the case view, change the view to default and update Asset tag - BHG1550. This will resolve entitilment issues.

[Francois L]

Thanks @Mexiprince,

I check the asset but Asset Tag is already filled in : 

My problem was about "Channel" field.

[Mexiprince]

Here you go- this is for the 8-5weekdays..

This is for the 24x7support

[Mexiprince]

Thus 8-5 weekdays has all four Phone, Email, Chat, Web while 24x7Support has Phone only on the channel for support.