CSM Fundamental Simulator Task 2
I am stuck in CSM Fundamental Simulator task 2, i have created accounts, contacts its still giving errors.can anyone help me on that.
Forum Posts
Bell Icon to be shown in CWS when a case SLA is at 70%
The requirement is when a case has an SLA attached and the SLA is at 70%, in CWS a bell icon should be shown to the user with case detials, priority and short description. I tried by :1. Creating a new notification under Provider notification.2. Crea...
Knowledge article not showing in service portal
Hello All,The knowledge base search on our instance doesn't return any results. I search for keywords that I know are present in the articles and return, "Your search has no matches; nothing comes up."
Make Accept/Reject solution buttons available to all contacts of same account
I have a requirement to make the Accept / Reject Solution buttons available to all users of the same account regardless if they are the contact listed on the case or not. Example: Contact A from Account XYZ submits a case via the Portal, it gets Reso...
I am trying to configure Stepper in my custom workspace. Can anyone help me with the detailed steps.
I am trying to configure Stepper in my custom workspace. Can anyone help me with the detailed steps.
Help with this question
I'm having extreme difficulty with a question. I impersonated a user. I opened a Case and requested a REQ within the CASE. The REQ was tied to the Case, but the RITM was not tied to the REQ. How can I resolve this? I'm really lost in this situation a...
Record activity (or record information) not displayed in CSM/FSM workspace upon login, until F5
We have some users reporting that upon login to the CSM/FSM workspace, when selecting a record (example, Case Task), the activity stream isn't showing. Only until the user refreshes the form does it reappear. I heard in the CSM Implementation cours...
I would like to know how to get the label question
When I tried to get the sc_req_item record question in the variable "sortedKeys" using the script below, I couldn't get the question of type Label.Is there a way to get all questions including label questions?
New Button on workspace related list missing
New Button on workspace related list missing for notes. How we can add it.
Extending instance expiration
Dear SMEs,Need to know, how to extend the expiration of the lab instance.
Confluence document migration to servicenow KB
Is there a way to move Confluence documents to ServiceNow KB? If there is a tutorial, that would also be helpful.
Resolved! How to increase instance expiration
Hi All, Its Rishabh, I am new to ServiceNow. I want to know as to how i can increase the validity of my lab instance.Currently i have increased the limit to max, however now i am not able to increase it. Getting below pop up message. Sorry, We are un...
Parsing email subject to create Case under proper client Account
Scenario:- A certain solution sends emails to ourinstance with the subject line starting with "[X] - ..........."- [X] represents a unique field each client Account in our 'customer_account' table has, so actual email subject examples are "COMPY123...
Inconsistent case viewing for case managers
Hello,We're having an issue where most case managers/partners cannot view cases from related accounts.I have User1 with only the permissions that come with being sn_customerservice.customer_case_manager. They are not only able to view their own cases...
Adding ability to 'assign' cases from customer portal
Good MorningWe are a MSP company and have a special request from one of our clients.We use the Customer service portal so our clients can view their open and active cases, but they are limited to only having the ability to 'close case' from their lis...
