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Why i am getting same alert and error message twice in workspace?

I have configured on change client script to clear the dob value and to show alert or error message if the selecting date is in future. I tried with alert and error message both are reflecting twice. when i tried with field error box its clearing the...

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KM SN by Tera Expert
  • 2060 Views
  • 9 replies
  • 3 helpfuls

Hide a UI action in CSM case table

There is a UI action called "InReview" available on Case Form, We need to hide this UI action when case task moved to some state(state initiate action). Case task is available in related list table.

How to set up activate customer portal at service now.

In your PDI, navigate to System Applications > All Available Applications > All. Find the plugin and then activate it.For more information on using the All Applications page, see Activate a plugin. Want to know if service portal and customer portal a...

uday021 by Tera Contributor
  • 1315 Views
  • 1 replies
  • 1 helpfuls

Unable to configure RPA

Hi Team, I have installed RPA hub and unattended robot plugins from Servicenow store.While configuring, The below issue has encountered.  I have followed the below community link but unable to open the links mentioned.RPA Desktop Design Studio - "Plu...

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tejasistla by Tera Contributor
  • 234 Views
  • 1 replies
  • 0 helpfuls

Csm portal menu not visible for external users

Hello,For external users csm portal menu's are not visible in portal page with snc_external role.Any additional roles required to display menus on csm portal page?Thanks in advance..

lucky6 by Tera Contributor
  • 488 Views
  • 3 replies
  • 0 helpfuls

inactive the Identity Center plugin

Hi All,I updated my instance to Utah/V version, and the identity center(com.snc.identity_center) was installed default.How can I uninstall or inactive it.Thank you very much. 

notification

HeyI need to create a notification that will be sent to email, as soon as a new incident is created.The notification should be sent to the person who opened the incident

Service Portal allowing users to update the watch list

Hello all, Some of our users want to be able to add other users to the watch list of their Cases.  Currently the Service Desk has to do it for them and I'd like them to self serve. I've built a trial Widget which allows the addition and removal of us...

Daveedd by Tera Contributor
  • 712 Views
  • 1 replies
  • 0 helpfuls