Hi,We have noticed that the csm portal utilises the Publications feature, as well as this everytime a new publication is created and published a notification is added to the header bar, and once clicked you can see the publication notification, as pe...
Hi, I have a request where we need to add 2 users to watchlist by default to new case created for a pareticular account(assume X) everytime .I was able to fulfill that with a buisness rule w/o any script .Now we have to append the BR logic to accomad...
I am trying to read a Barcode Attachment attached to a Customer case record. Is there any way to configure this?
I have configured a style in native UI where a clock sign is shown against a field in form view and list view when a condition is met. Now, as a part of migration to workspace from native UI, I am planning to configure a similar style in workspace bu...
Hello community, I have created a new field on case table through the dictionary but under the caluclated value section the caluclated field is read only . Can any one tell me the answer how to disable the read only
The below error occurs after saving interaction. This happened only the first time when I opened the instance in the morning. It's not occurring if I create interactions after that first interaction. The error disappears after reloading the form on t...
Hi, Is it possible for us to make use of the Customer Central functionality (Customer Information & Customer Activity), based on the 'internal user' field on our case form instead of the 'contact' field. Reason being, is because we are not currently ...
I am setting up a new case type. The case will be created from a Record producer. After the case is created, when we try to make any changes to the case record we are getting an error message as below.I have cross checked and all the mandatory fields...
Hi ,We have a requirement to show Forum membership Approvals to be Showed in the portal level for Forum Admins . Using this table as source table under approval : sn_communities_forum_membership_approvalsI have created a menu item like below : Its sh...
Hi Can any one guide me how we caonfigure the Task as Requestwe have OOB task which available in Requet Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create Request) ...
I want to create Export to PDF option in CSM Agent Workspace same as outlook save mail option.I have created UI action with following workspace client script, but it didn't work:function onClick(g_form) { var sysparm_table = g_form.getTableName(); ...
Create new survey Closed Case Survey.For the he following need to be created Closed Case SurveyFor Name field validation required:1. At the top of the form, add a field called Name: If the user is authenticated, it should populate their name. If th...
What does this Ranking and Display Option mean in matching criteria in servicenow?
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
