CSM User preference and User Profile

imrane
Kilo Expert

‎11-14-2017 12:21 AM

Hi Everyone,

I don't understand how preferences and profile are used is CSM Portal :

As you see in picture below, my "sys_user" attributes are different from my "User Preference"

Updating one does not update the other.

User preference are retrieve from both url (via api request) :

https://INSTANCE.service-now.com/api/now/ui/concoursepicker/timezone

https://INSTANCE.service-now.com/api/now/ui/concoursepicker/language

How is that possible ?

How to link/sync User Preference and User Profile in both direction ?

I'm a bit confused, so are my customers. Thanks

find_real_file.png

Labels:
Preview file
51 KB
0 Helpfuls
  • 2,670 Views
7 REPLIES 7

imrane
Kilo Expert

‎11-14-2017 02:42 AM

This post is not helping : User Language: User Preference vs User Profile


As CSM does not use sys_user_preference to store User Preferecnes.


0 Helpfuls

imrane
Kilo Expert

‎11-19-2017 10:46 PM

May I call ctomasi my savior ?  


0 Helpfuls

Chuck Tomasi
Tera Patron
In response to imrane

‎11-20-2017 05:56 AM

HI Imrane,



Take a look at Ep 36 of TechNow. Kreg talked about this in that show. Essentially, preferences override profile. And Profile overrides property.



TechNow Episode List


0 Helpfuls

imrane
Kilo Expert
In response to Chuck Tomasi

‎11-20-2017 06:09 AM

Thanks a lot. I'll give it a try


0 Helpfuls