I want to create a UI action button in agent workspace and native UI, when I click on the UI action button it will open the record producer portal view and when we submit the request, the new case should be added as a child to the parent case.Please ...
I have multiple sections I need to include in one catalog item. Is it possible to include these as separate pages (Page 1, 2, 3... etc.), or do I need to post everything on a single page? There are 7 sections, total and it would make for a LONG f...
Hey, I am pretty new to CSM. I noticed there was an issue of my Close Dialog only appearing when Chat is selected as my type on my form. This only happens when I exit out the record. Any idea to where I can fix this one small issue? I want the Close ...
Hi everyone,How can I design a UI action button on the workspace that links to Microsoft Endpoint Configuration Manager app (locally installed) , enabling remote control of the caller's laptop? - What I tried ?The Microsoft Endpoint Configuration Man...
2 questions1) i need to check if the date coming thro import set is a Valid date ( not format but valid date by itself and not any string like N/a or tbd etc ) ?? there are couple of validations on the client side but something seems off in transform...
Hi All I am unable to fill and enable the Assignment group for FSM Work order taskCan any one guide me how to create and enable the group I already created The group which I created is not loading in Assignment group under sys_group I am missing ...
Hi AllI want to copy worknotes of workorder task (wm_task) to workorder worknotes (wm_order). Please can guide and suggest me the script please Thanks.
Hi All, We have a requirement where we need to see if a field value is changed in business rule (using .changes()). But we cant give the field name directly, instead should get field name from a property. And this is giving us 'undefined'. Please fin...
Hi, Would like to configure case creation from email. seen OOB flow designer but i didnt get following things. 1. How can we process only specific email for case creation . Dont want to create case for all the email which are received.2. If use the p...
We are displaying field messages using showFieldMessage in catalog client script. But if the user preferred language is different we should display the translated version. How to achieve this requirement?
HiPlease help me to solve the use caseChild incident should not close when assigned_to field is empty in Parent incident.Thank you:)
Have a requirement where i need to update certain fields on the customer project table after an import happens what would be best ? an after transform script or a BR ??any suggestions or docs?
The CSM/FSM Configurable Workspace, which stands for Customer Service Management / Field Service Management workspace, is a ServiceNow platform-provided pre-built workspace. It is built primarily for customer service and field service management act...
How to check if your installed CSM application is Standard or Professional license version ?
I'm trying to get started with the CSM Configurable Workspace and have looked through the "Guided Setup", I've got many issues but the 'simplest' one is adding a "New Record Menu Item". I have added a record to the 'sys_aw_new_menu_item' table, and...
