Hi, we're using the CSM/FSM configurable workspace for our agents on vancouver. When an agent views a case through the workspace, the casenumer is shown. when an agent views the case through the Next Experience UI, the short description of the case i...
Hi everyone! I'm currently developing a declarative action to create a new record from a related list in the CSM workspace and then populate some fields on the form using a client script on load, however, once I click the button to create the new rec...
Hii All. The fields Duration, Business Duration & Time Worked are not populating in the Case form even after the case is closed. Please help. Thanks in advance.
Greetings ,I want to link email notification when a request is submitted to notify the user that the has been RITM created and when they click on the link they can view the RITM custom Service portal . Advice preferably using email notificatio...
I have created two fields in Case form one service Id(reference: Install base item table) and another one is multiple service id (string field). We have sent one template two customer in that template service_id: field is there. When customer sent on...
How to Show Variables on the Catalog Task but do not show on the Service Catalog form.
When I export a report it is limited to 10,000 rows, until now this was not the case. This is a serious problem for our perimeter, we can't get the complete data for example of the assets.Attached is an example.
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In what timeZone script Action usually runs ...??
hello I have a problem , When I click the export button in csv format it does not download the entire volume of data, for example if I have 8 thousand data it only downloads a thousand, does anyone know why?maybe the property sn_ci_analytics.dashboar...
Hello Everyone, Version: UtahI have configured Personas and Transform as per below documentation: I have 2 users Abel (Persona: Customer Admin) and Sbuser (Persona: Customer).Remote Record Producer: Access Request (Persona: Customer) Abel can view b...
Hi,My question is whether the JavaScript Object - Key beginning with number is allowed?
There is a pop up alert on the Propose Solution UI action that shows the following. Note, I may have altered the OOB messaging. I don't recall if we used the OOB message or not. I am just not sure what is generating the popup. UI Action code ...
Hi All, We have requirement, where we need to add the State and Stage columns in the list, when clicked on "My Requests" in the CSM Portal. Below is the screenshot. Can any only help on this, I tried by adding the fields for My request from Page edit...
Hi Community, We are integrating the SNOW to third party applications. whenever any case is created in XYZ application we are creating the same case in ServiceNow and based on operation performed in SNOW we are updating. The issue we are facing is wh...
