I need to have all users that have the snc_external role to be redirected to the /cp. I am including my spEntryPage script. All users are still being redirected, regardless of role to the SOW. Is there something wrong with my script? /** * * Servic...
Hello. All How to Securely Passing User ID and Password in RE...
I have a use case where on certain forms I need to require users to include a heading for lack of a better term in this forum. Using scripts I am able to do this when the form is saved without issues, but if the Post button is clicked it bypasses th...
Hi All, I would like to edit the 'Create case' button from Interaction table in WorkspaceI would like to copy some data from interaction to case record when I create case. I found that the Ui action record of Interaction table is inactive. But I'm no...
Hi All, I have a requirement where I need to provide a "prompt"/"Popup" Window when the user closes the order task through UI Action Button on the form, below are the requirements details. 1. If there are multiple Order Tasks with same "short descrip...
How to create a relationships between catalog task and change request table?
Hi Experts,Requirement: I would like to populate a short description on the Interaction record with 1st message/text entered by the end user. How can I achieve this requirement? Or an alternative solution I can propose? I found the below community li...
Can someone explain what the 'route' field is.Also, if I want to conditionally render a UX screen based on a field of the Incident table, how can I accomplish that?
Hi experts, I am looking for help if anyone has implemented industry data model on top of existing customer service management?
Hello, I'm currently working on integrating ServiceNow with an external system using REST APIs, and I've encountered an issue. I'm making a REST API call from ServiceNow to fetch data, but it's returning unexpected results. Here's a snippet of my cod...
After clicking advance check box, not able to see advance tab to write the scripts in business rules. I tried to save as well but after saving advance checkbox is getting reset to unchecked. Refer screenshot.Version : tokyo
Please can someone advise - we have the same SLA criteria, however the opening hours are different on the Sunday. What is the best way to handle this - have a schedule with 2 different Schedule entries as in Mon - Sat & then Sun. We have set them u...
We are in the process of launch chat for customers via Engagement Messenger. we would like to control when the virtual agent offers connection to live agents for example M-F 8am to 5pm EST. 1) is it possible with a low code option? 2) if not where...
Hey all, I am trying to export a massive, 1 Million records to an Excel file (Contacts) and am running into an issue with how to do it. When I filtered down my list, I clicked Export and chose the .xlsx file format. I am then given a warning mentioni...
Hi,I want to change CSM/FSM Configurable Workspace response template search bar to be empty.What should I do?By the way, I referred to this knowledge, but it did not solve.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1222717...
