Hi Folks, We are looking to generate some metrics/report on the following topics and would like to know where we can get the data/attributes from. Any help is appreciated. Average time to assign a case to a service desk agent - Per person per month...
Hi,I am not able to print current loggedin user i.e admin's manager name in alert using client script.Can anyone help?
I have a variable of type 'List Collector', type specification is taken from country table. I want to show a particular country as the first option in the drop down list. Is it possible. Please help.
Hello Everyone, Hope you are doing well. I am working on one integration. I am not very strong at scripting. I have a requirement to create SLA's based on the response we receive from a third party application. First my goal is to create SLA using s...
Hello,I want that additional comment should auto create on incident when anyone reply on the email of additional comment or mentioned mail . But the requirement is that it should only create the addition comments of the user that are already exists i...
Hi all, The requirement is to populate the incidents' field values to the Process Automation Questions asked as below screenshot. So, here I need to populate the Assignment group's EMAIL to the Email Address question (should be made read only) and t...
Hi, In our PROD instance, we observe that PPM Standard is listed under the Available tab with the status 'uninstalled.' This indicates that the plugin is included in the license agreement and is ready for installation. We would like to confirm whethe...
I have created Datalook up records. but in screenshot equipment-chassis/shelf/subrack in different color why it was coming that color and lookup also not worked due to that reason .
I was looking for some article that could help me, but I didn't find anyone about this situation. Is there a way to hide a specific row from MRVS based on some condition? As example:To hide the second row based on the value from the 'Item' and 'Exam...
Since our instance automatically updated to Vancouver, users with the role 'sn_customerservice.customer_admin' are no longer able to see all cases raised by others from their company.
Can a developer give access to test instance. He's having the message login failure when trying to access this instance.Can it be a SSO issue?
Hi, I want to know that in the knowledge view article how the permalinks are configured. what is the configuration behind that. In the view article body at the bottom authored by name and last modified details will appear , so I want to know how thos...
I want to add different colors to each shift in Manager workspace and how I can fetch the groups/users in Team calendar, currently it is showing black/empty. For your reference I am adding the screenshots please look into it.
KB article ID in the N-able alerts should be visible on top of search results in agent workspace
Hello community!I have created 2 interactive filters for Customers and Dates, now I need to create a new one for the SLA Contracts we have, but when I select the filter and add the reference table and the reference of the interactive filter, the info...
