Hi all, The requirement is to make the Playbook option visible first in the Configurable Workspace and should made hidden or read-only when the case state is "Resolved or "Closed". Please find the screenshot below: Thanks & Regards,Sreesh Surendran...
I was trying to create a new record menu for my CSM Configurable workspace, but when I try to choose the workspace setting only Agent Workspace is showing. How do I add workspaces to the workspaces setting or to the All workspaces table?
Hi there, Wondering if there's a way to add a URL to an IMAGE file within a Survey Notification? I've added the image to the notification, selected the image, and then selected the link button with in the HTML bar... but does not seem to allow thi...
We are creating the cases through "Proactive monitoring" And there are multiple alerts attached to the single case, Every time when the alert gets cleared the case is getting resolved it is triggering email notification to customer and when the alert...
Hi Community, We recently installed CSM on our instance. I understood now that it came with many Query Business Rules which are responsible for displaying or not the contracts to users. What I don't understand is that the user I do my tests with, has...
Hello Team,i have integrated the teams with ServiceNow,but I am unable to send the post message properly, can someone please help me on this as it is very urgent.i am attaching the screenshot of the message. i want the message like thatopened byshort...
I created one UI action .When I click the UI action assigned to field is removed and state changes to new its working fine but after refresh the page its work . How do without refresh we can achieve.
Hello, I am currently trying to populate the latest additional comment added (where any user is tagged with @ mention) of a particular table with help of a custom email script. Notification utilized : Activity Stream Mention Email (Notification is r...
Hello Team, I am trying to make some fields read only in quick edit for one of the wokspace in UI Builder. Quick Edit is using "Default" view of one of the table. I have tried using UI Policy for default view but it seems its not reflecting in "Quick...
Hi Team has any one work on Auto assign Ui action in work order task( (FSM) In pdi Auto assign ui action is working .we want to configure same functionality in requirmentCan any one guide me steps Please. AUTO ASSIGN: AFTER AUTO ASSIGN (Clicked):Ass...
if a records in incident table updated/created then a message will be sent to callers WhatsApp , if anyone has any idea please advise.
We want to just display the last journal entry in the email notification, but it is printing <Code> tag in the email:Here is the OOTB show_only_last_comment email script:And this is our email body:There is no issue if we display all comments using ${...
Hello,Is it possible to populate case related details in csm portal after case creation like incident additional details tab?If yes, can anyone share the steps.Thanks..
I'm working on a CSM implementation with a public facing portal where the client has an SSO service for citizens with many different independant downstream services, including our SN portal. Their SSO system allows citizens to also have a secondary ...
I'm currently trying to prevent image attachments from appearing as thumbnails in the activity log. The thumbnails should be visible when the image is attached, but after a certain field on the form is toggled, a user should no longer be able to see ...
