Hello Folks, I have added CSM Outages widget on CSM Portal but when i create an outage for a case, I am not able to see that outage under csm outages widget in csm portal. Can someone please help??Below is the Outage which i have created,Below is th...
Why in OOTB the Demand task is active even after the demand linked to it is closed?Any specific reason. Can someone help me on this?Any help is appreciated. Thanks and Regards,Vasudev S V
Does KCS Consortium recommend giving knowledge article editing rights to its ownership group members
@Ankur Bawiskar We have account and service fields on the case form and In account we have custom field called Service list field with some values and we are looking for the way to show services on the case form based on the account.u_services.Pleas...
Hi all, How to auto populate or auto select value in list type field when there is only one choice/ record available for selection? Thank You!RK.
Hi everyone,how you handle the ServiceNow self-register process in csm environment and on the instance is SSO activated. You don't want to create every consumer in your AD -> Overhead for the Admins and some consumer just want to report a issue once....
Hi I have an ask to create a parent Case as soon as a case has been created and make the relationship by updating parent filed. For that I created the following BR Async / Insert var parentCase = new GliderRecord ('case');parentCase.initialize();var ...
I am interested in working through some CSM use cases in my developer instance and I need some guidance on the installed demo data. Does anyone know which users to impersonate to perform these activities and actually see fully related data?Log into ...
When customer send case though email if the customer send email allow domains that time only case is created otherwise case is not created and send notification to customer this is un authorized domain.
We have an Account (CSM) who is also our partner. Can an Account also be an Outsourcing Service Provider? thus the the Contact of the Account be an Outsourcing agent and provide service for itself?
We are looking to begin implementation of CSM, are there any best practices to note (in general) as well as any impacts that may be had on an already implemented SNOW ITSM that it will work with (does it change ITSM at all)?
When customer send notification though email to ServiceNow only emails sent allow domains is domain is not proper email address. That time email case is not create and reply msg send to customer this unauthorized mail . How to do this please let me k...
Hi all, We have a requirement to send a push notification to the approver when a case is created and if approval is triggered to that logged in approver.I have enabled all the required settings and also configured the push notification, push message ...
Anyone Please help
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
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