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Reference qualifier for list collector

HiI have 2 fields of list collector type. Where 2nd list show records based on 1st list. Like if list1 contains ABC in account name list2 will show records where company contains ABC. If list1 contains XYZ then list2 XYZ.. If both then both like that...

Rosy14 by Tera Guru
  • 466 Views
  • 3 replies
  • 0 helpfuls

Record Producer is not showing for non admin users in CSM portal

Hi everyone,I have created a record producer and added it to the Customer Service Catalog and Support Category. It is working fine when I log in as an admin. But when I log in as non-admin I'm not able to find the category in the CSM portal. Kindly s...

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Siva Ganesh by Tera Contributor
  • 948 Views
  • 7 replies
  • 0 helpfuls

Bell Icon to be shown in CWS when a case SLA is at 70%

The requirement is when a case has an SLA attached and the SLA is at 70%, in CWS a bell icon should be shown to the user with case detials, priority and short description. I tried by :1. Creating a new notification under Provider notification.2. Crea...

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Knowledge article not showing in service portal

Hello All,The knowledge base search on our instance doesn't return any results. I search for keywords that I know are present in the articles and return, "Your search has no matches; nothing comes up."

Dhamender by Tera Contributor
  • 1435 Views
  • 2 replies
  • 1 helpfuls

Help with this question

I'm having extreme difficulty with a question. I impersonated a user. I opened a Case and requested a REQ within the CASE. The REQ was tied to the Case, but the RITM was not tied to the REQ. How can I resolve this? I'm really lost in this situation a...

Salomao_ by Tera Contributor
  • 360 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to increase instance expiration

Hi All, Its Rishabh, I am new to ServiceNow. I want to know as to how i can increase the validity of my lab instance.Currently i have increased the limit to max, however now i am not able to increase it. Getting below pop up message. Sorry, We are un...

rishabhcs by Giga Contributor
  • 1504 Views
  • 5 replies
  • 2 helpfuls