How to turn off self registration popups?

How do I turn off the popups that appear after a user self registers on the CSM portal? I.e. I only want the 'Your request is submitted and is pending review' popup, but not all the others.  

Auto assignment case

When engineer logoff the day next cases will be assigned to next shift engineer.

How to do using Advanced work assignment to assign a task shift wise

How to do using Advanced work assignment to assign a task shift wise

Auto assignment

I should be able to move the active/WIP cases to a common/WIP queue once the engineer logs off for the day so that the WIP cases are picked up by another engineer who has joined the next shift

TEST QUESTION

「csm」question of function

helloi want to make a function in service portal's page.for example,at the right of the picture user can search keyword or date in a blank.i want to know that if the function that users can search in history of comment by using date or keyword can be...

Why user can add comment on Closed HR cases?

Hello,I would like to have your help. In my understanding, OOTB closed HR case can be commented as below.Do you know why comment is allowed to closed ticket?About Incident ticket, it is not allowed to comment on the closed ticket by ACL. It seems to ...

Customer activity not showing when interaction created and assigned to specific account

Hi Team,Good Day! I am working on a CSM project, the recent time I got to know that when a case is created and assigned to any account in the CSM workspace it will show under the customer activity tab, same process I followed and creates one new inte...

Problem with Icon Link widget in the portal to create a RITM

Hello, I use the Icon Link widget to open a new RITM request. The form does work properly and opens a new request, the problem is that after sending it does not take me to the page of the request itself. This takes me to the CASE ticket, this is the ...

Sectigo - create domain API integration via servicenow

Hi Team, How can we implement the sectigo - create domain Api via servicenow integration?These are the below details got from sectigo documentation.  Anyone please helps me to understand how to implement this integration. Thanks!   

I want the content of my email reply to be displayed in an additional comment

Hi guys. When I reply to an automated email when I start a case, I want the content to be displayed in an additional comment.Is there any way? Thank you.

Disable the login option for CSM

I want to have a login button and link to another SSO vs the internal portal which users use AD.  I want to use identity server only for CSM portal.  I can add the identity server login to the header menu.  I don't know how to remove the login option...