CSM User preference and User Profile
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‎11-14-2017 12:21 AM
Hi Everyone,
I don't understand how preferences and profile are used is CSM Portal :
As you see in picture below, my "sys_user" attributes are different from my "User Preference"
Updating one does not update the other.
User preference are retrieve from both url (via api request) :
https://INSTANCE.service-now.com/api/now/ui/concoursepicker/timezone
https://INSTANCE.service-now.com/api/now/ui/concoursepicker/language
How is that possible ?
How to link/sync User Preference and User Profile in both direction ?
I'm a bit confused, so are my customers. Thanks
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Customer Service Management
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‎11-14-2017 02:42 AM
This post is not helping : User Language: User Preference vs User Profile
As CSM does not use sys_user_preference to store User Preferecnes.
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‎11-19-2017 10:46 PM
May I call ctomasi my savior ?

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‎11-20-2017 05:56 AM
HI Imrane,
Take a look at Ep 36 of TechNow. Kreg talked about this in that show. Essentially, preferences override profile. And Profile overrides property.
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‎11-20-2017 06:09 AM
Thanks a lot. I'll give it a try