CSM User preference and User Profile

[imrane]

Hi Everyone,

I don't understand how preferences and profile are used is CSM Portal :

As you see in picture below, my "sys_user" attributes are different from my "User Preference"

Updating one does not update the other.

User preference are retrieve from both url (via api request) :

https://INSTANCE.service-now.com/api/now/ui/concoursepicker/timezone

https://INSTANCE.service-now.com/api/now/ui/concoursepicker/language

How is that possible ?

How to link/sync User Preference and User Profile in both direction ?

I'm a bit confused, so are my customers. Thanks

[Chuck Tomasi]

Let me know if you are blocked or if this answers your question.

Thank you

[vartika]

Hi @Chuck Tomasi,

On the CSM portal, as an end user when "Business Phone" is empty i am able to edit it. After that not able to update. It became a un-editable field. Please help here.

Thanks in Advance!

[vartika]

Hi @imrane ,

I have similar doubt around this, as an end user over the CSM portal profile, i am not able to update business phone. If empty then able to edit it after that it became a non-editable field. Any idea?

Thanks in advance!