CSM users for Employee Center
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04-21-2022 01:49 PM
I have a CSM portal users where I want to give them access to Employee center. Will that be allowed with out additional licensing? I also want to make few pages in employee center accessible to public (unauthenticated access).
Thanks,
Raj
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Customer Service Management
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04-21-2022 09:41 PM
Hi Raj,
Employee center is a unified portal for IT and HR not for external users who are using your CSM portal.
You should not provide access to EC portal to external users. but if you want to provide access to public, you can do so by making it public, follow this article to do so :https://community.servicenow.com/community?id=community_blog&sys_id=ba528ba5dbd344106064eeb5ca9619bf
You can reach out to the ServiceNow account executive assigned to your company for licensing related queries.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep