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Time Worked not updating Time Card consistently

Hello,The task_time_worked table shows that many entries each day are missing a related Time Card. Is there a reason why Time Worked doesn't always create/update an existing Time Card?Thank you!Joseph Navarro

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Geolocation for field service agent

Hello Team, I have been working fsm module on my personal instance .Requirement:i want to get the current location of an field service agent . I have installed the geolocation plugin (com.snc.geolocation) and enabled the checkbox (Geo location tracke...

Rakesh by Tera Contributor
  • 1424 Views
  • 11 replies
  • 1 helpfuls

Resolved! How to set Group Hierarchy for the Assignment Workbench?

I have a group hierarchy set up the Assignment Group field on the Case table...but the "Find me" button that opens the Case Assignment Workbench is available to all and it displays all Assignment Groups in the filter.There doesn't appear to be any pl...

Reporting option for Historie states of cases

Hello, we want to implement a reporting for all cases in which we can see a lifecycle of a case. As example how long was the state 'Awaiting Info'. I tried it with the sys_audit table but there a information missing as the case number. And when we tr...

NicoleG by Tera Contributor
  • 856 Views
  • 2 replies
  • 1 helpfuls

ACL Issue

i have an ACL issue I believe. A user submits record producer A but cannot see the number or the record after submission, however the record is in fact created. Same user submits record producer B from the same table and can see the number and record...

How to show banner message on CSM workspace

Hi Everyone, Is their any possibility that we can show the banner message on CSM workspace like we do on Native UI or portal (announcements)? I know we can show the announcements on Native UI based on user criteria, But I want to show the message onl...

Dynamic Translation of Customer Entered Text

Hello, In CSM portal, if customer is entering details about a case in one language then can this be dynamically translated in to different language. Scenario :1) Customer entered details like description etc in a case in Spanish language2) Resolver/a...

Add/Edit Client email template module from workspace

Hi, I am trying to provide email client template module on CSM workspace to the business users, so that customer can add/modify the template based on their requirements. But upon working on this development, I saw the field body html "html script" fi...

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Customer specific SLAs using contract & entitlements

I have a business requirement where I have to define customer/account specific service level agreements. This needs to be done using contracts & entitlements. I have created contract & entitlement definitions, and attached to the account. Then, I hav...

Workspace: Attachment Related list issue

We have been facing issue with our Attachments Related List on a Case on Agent Workspace which correctly shows all attachments on the table, however when i click on the attachment it opens up the record details in a new tab while i dont see the attac...

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