How to add a custom field for recommendations in data import from CrowdStrike?
Need custom field for recommendation that can be filled by the analyst while importing data from the CloudStrike. Can we do it? How?
Forum Posts
Custom table is not displayed in the table list to select as a reference for Simple list component
Hi All, I have created a custom table called "Manage applications" in a scoped Application. I am trying to make this table visible as a Simple list in the workspace. But I am unable to see this table in the list of the simple list component.Screensho...
How To Script the Condition field on table
Hi All, Thanks in Advance.I have a requirement where i have to match condition type field from one table to condition type field in another table.I need to know how we can Script the Condition type field( like glide record and Query).
Share Your Insights - Survey for Product Improvement
Hi everyone, We're looking for Customer Service Management (CSM) purchasing decision makers and/or technical decision makers to complete our Product Research Survey. The insights from this survey are critical in shaping the development of our pro...
Attaching ~200 pdfs to a record
I'm trying to attach 100-200 attachments to a record from my desktop. However, after selecting the attachments, I need to click 'Upload' those many number of times in the modal that pops up. How can I solve for this? Seems pretty redundant.
are export sets subject to the limit set by glide.xlsx.export.limit?
we have set the glide.xlsx.export.limit property to 100,000 to restrict any random user from exporting more than this limit while using r-click export in a servicenow list.but there are a few individuals in my organization who have a legitimate reaso...
On Loading the form, the Category field value is clearing in the CSM Workspace
Hi all,Whenever I am creating a case from record producer after submitting the form then the category field value is not capturing in the CSM Workspace. But it is capturing in the case form. But whenever we are creating a case directly from case form...
How can I add conversation history to an outbound email
Hi all,how do you handle conversation history in outbound emails? We are using both, comments and emails. Some customers would like to see the full conversation history from a case. Meaning that we need to show comments and emails in chronological o...
How to optimize this code which is being called via onChange Client Script
Hi Team, I have written the below part of script include which I am calling via OnChange Client Script and GlideAjax.Here type is 10 means we want to add all the accounts w if (type == 10) { var add = new GlideRecord('custom...
"@" tagging not working properly in case's worknotes/comments of CSM and FSM workspace/Native
Hi All, I am facing a issue in CSM/FSM workspace case's work notes/comments. In which whenever I am tagging someone using "@" and their email ID it is redirecting it to some one else but when I am tagging using the user's name it is working fine. for...
Resolved! Matching rules
Matching rules enhance assignment capability by __________. A. Matching best agent by availabilityB. Providing dynamic matching of cases to groups or individualsC. Determining if account is a customer or partnerD. Matching best agent by skillSomeone ...
Import translation to test instance
We have translated the catalog item through localization through which it is was not captured in update set so we move xml file to test instance but after moving xml no translation is reflecting on catalog form. Is there any other way to move the tra...
Show info message for newly created records and on existing record opened for first time
Need to display a alert or info message on change request when a record is newly created and also when an existing record is opened for the first time by any user. If anyone has encountered similar scenario, please share your insights. Thank you in A...
Resolved! TimeOut - Application Manager
Hello ServiceNow Community, I'm facing an issue every time I open "Application Manager." The following message is being displayed: com.glide.sys.TransactionCancelledException: Transaction cancelled: maximum execution time exceeded Do you have any id...
What is the use of Responsilibity access configuration/definition? - CSM
1 ) What is the use of Responsilibity access configuration and responsibility definition in CSM ? 2) Can we provide read/write/create access to users for some entities (for example Case) via Responsilibity access configuration? 3) Once the user is g...
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