On CSM Portal, when the customer submit the case based on the Short Description, Product, Install Base selction when the case is submitted - Can the Category and SubCategory be auto selected using the intelligence of the system?
Whenever a client replies to a case generated via Email to ticket, I need a notification sent out to the assignee of that case so we don't miss any sort of information, just like how SN notifies us whenever a new comment is added.I've been plugging a...
Hi Community, I am new to the ServiceNow and wanted to learn the GRC part of ServiceNow.. Can you please help me with the Course details and Certification for the same. From where I should start to learn it. Thanks,Prachi Jain
Hi, I am working on an on-premise instance where I am currently making changes to a form in the portal. Previously, it was possible to create both an incident and a request from this form, but the customer wanted this split into two separate forms. T...
Hi All, We would like to make all fields read only on the agent workspace. I manage it with a ui policy, but it does not work for the related list. What I did: But on the related list, all fields are editable and not read only: Can you help? T...
Hi Team, I have created one related list on the Change record , Name> CI Outcomesusing below Relationshipbut the filter condition is not coming it should come like below,i tried searching the edit default filter , its not showing, How to achieve t...
Hi all, I've got an incident and the user is getting this error when trying to approve a requested item: 'The approval failed because the approval response email was not sent by the approver. ' I've checked the approval history and the email is sent ...
Hi Community ,I had a requirement and need your help to achieve this . When the state of an incident changes ,log the changes in custom table for auditing purpose . Use an Async business rule .
I'm looking for an SLA document for ServiceNow's Service SLA's.
I want an ability to search for Invoices and Proposal(u_inv_prop) records ( INV000 ) in the top search bar(global search bar).It's throwing an error " 0 results for INV000 ".could you please help me to enable search bar for invoices?u_inv_prop - not ...
Hi all In Employee Center PRO portal I can configure ec_pro_dashboard or ec_pro_home as Homepages. What is the difference? I can see different widgets but I need to understand when to use one or the other Regards
I have 2 similar RecordProducer via which we are creating CSM case.I want to write same BR on case table for both record producer but it is giving error.like one similar variable in both RP var costcenter = current.variables.cost_center (belong to fi...
Hi all I am currently amending the Service Operations workspace and want to add progress bars that are default in the native view when it comes to 'business elapsed percentage' on reporting and dashboard. In workspace it only seems to show as decimal...
Hi all, i have a requirement where i need to verify that is there any fsm user have the fsm mobile application and desktop access for the same. how to check that.@Ankur Bawiskar @Runjay Patel @Anurag Tripathi
Hi all, Through form design Checklist formatter was added in case form, but it is not visible on the form..Plugin was activated. Any suggestions appreciated.