Skills with Expire-date
Hi, I'm trying to manage the skills of our agents, but some skills are matched to a degree that has an expire-date.Is there an option so we set an expire-date to it? Kind Regards Bjorn
Forum Posts
playbook use for native UI
Hello team,I was going through the playbook, I got a query does it use in the workspace only or we can use it on native UI or in a portal also??thanks in advance...!!!
Resolved! Can I create a Work Order from a RITM/SCTASK Record?
Hi Team, Is there a way I can create a Work Order by clicking on the title Bar of a RITM or SCTASK and then clicking on it as an option? It would be similar to how it is with a Problem record like in the screenshot.Also I would like to take some of t...
Resolved! SLA Reports - Linking task_sla and Case
I am trying to create a report that has a list of SLA's (task_sla) but as well data from the Case table (sn_customerservice_case). Has anyone managed to add Accounts (not company) and link this with the Task number?
Mid Server Issue
Hey Community! I have an issue in one of our clients in which we are working. Mid server status is up and everything is ok but when we try to update some data to test the integrations behind we find the following error: "Cannot invoke "java.util.Map....
Resolved! Configuring Sender Email Addresses Based on Case data in ServiceNow
I am using the Case Management module in ServiceNow, and I heavily rely on the email functionality. I use multiple email templates and different sender email addresses depending on the type of case I am working on.Here’s the functionality I want to a...
CSA question
An administrator creates “customer_table_admin” and “customer_table_user” roles for the newly created "Customer Table”. Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?A. cus...
Resolved! How can I save my form data to backend database.
I have a string-type field in a form that stores the names of all the empty fields within that form. The names of these empty fields are captured using a client script, which makes the field data visible only on the frontend. However, I would like to...
Additionnal Comments & Worknotes - How to manage HTML options
Hello ! Related to this post : https://www.servicenow.com/community/developer-forum/additional-comments-how-to-turn-it-into-an-html-input-box/m-p/1964730I've been trying to manage the HTML options for the Additionnal Comments & the Worknote fields.To...
Resolved! Dynamic Filter Option Help
Hi, Hoping that someone can help here. I am currently trying to build a dynamic Filter option that will allow me to create a list for configurable workspace that will display all cases where the product field is managed by a specific group The simpli...
Resolved! Agent assist search for articles in specific knowledge base
Can agent assist be configured to search within a specific knowledge base rather than all articles? I added the knowledge base sys_id as a condition in the Resource configuration, but agent assist appears to disregard this setup.
Resolved! How can Agent Assist only search a specific Knowledge Base
Hi all,I have set up Agent Assist for my SC_Task table.How can I add the condition that for this table only, the Agent Assist only returns the result of a specific Knowledge Base? Thank you
Client side UI action is not working in CSM Workspace
Hi, I am facing an issue with UI action in workspace. I have created a custom UI action where client validation is also happening(Making a field Mandatory to fill). This UI action is working fine in Native UI but not working in Workspace. I am able t...
In Test Management
How we can raise as Defect in test management 2.0 during test execution and one of the test case is failed and how the test case and Incident will linked.
