CSM Workspace - enabling 'record information' icon on Contextual Side bar

RWHeals
Tera Contributor

Ive managed to add agent assist as well as Response Templates to the contextual side bar, but I'm having a hard time adding 'Record Information' and 'Related Records' tabs.   

 

I was able to get the Record Information tab to show up in the side panel, but it says 'component is not configured'

 

Please help!

RWHeals_0-1726611806103.png

 

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