The OOB Knowledge Article Comments widget uses a MCE editor for the user to fill in the text box on the portal. But it makes the comments on the platform side include html tags so if a user goes kinda crazy with the MCE editor it makes the comments h...
I have a Display business rule to flag the checkbox "u_has_attachments" on Case task table to check if the record has attachments, but this is not working in Customer service scope and getting an error "Function hasAttachments is not allowed in scope...
Hello, Is there a way to give a user administrator rights for the entire CSM application? I could not find a specific CSM Admin role. Wanted to check if and how this can be achieved. Thanks,Sushant
Hello, I have added the "KB Article Comment" widget to my page and it is not displaying at all. Any thoughts? Does it require another widget or a parameter to display? When using the Page Designer, I dragged the widget over and it doesn't show up a...
What is the case action status means. What are those blue and red indicators indicate in the Action Status field on the form? Is it useful?
How to reduce the closed abandoned interaction's in chat conversations ? Also please advise the process on how can we find which agent is going to pick for the current chat activity.
Hi There is an add attachment button on the portal catalog item.I want to change the position of the add attachment button for each item. It's currently at the bottom of the screen, but for some catalog items I'd like to place it at the top. Please t...
We want to send attachments using the Additional Comments field
Is there a way to set a field by applying a Template and not overwrite anything that might be in the field already?
What is the exact difference between Account and Consumer wrt to Case.
Hi everyone, Does anyone know if 'Active SLA' ribbon show in CSM Workspace can be modified? I cannot find where do that. Thanks in advance. Dennis.
I am trying to map a variable from a record producer to a field on our table. The field on the created record's form is initially hidden by a UI policy (dependent on another field's dropdown option). The field is getting mapped over to the created re...
We want to change the text of the tour button to default to the intro "begin tour", and completion "complete". When creating the tour steps, the default NEXT button is white. The default start and end buttons are blue. How can I change the color of t...
Hi Team, I need to fetch time and date with timezone from "sys_updated_on" field Suppose 'sys_updated_on' has a value "2022-03-21 10:30:16 PDT". We require output as 2022-03-21 10:30 PDT.
Hi, in CSM exertations I have often found this question, what are the most correct answers? Which of the following are true regarding integrating a ServiceNow Knowledge base with external content? (Choose two.) A. Imported external art...
