After reviewing Install Base, Sold Products, Installed Products for CSM, I don't understand what the purpose is. Can anyone shed some light? Assets and CIs, out of box, can be associated to Accounts and Companies. Even product models can be associate...
Hello, I am having trouble with the case table. Whenever I click on a case from the list view it pulls up a different case instead of the one I clicked on. For example, I want to open CS0012345 but instead CS0054321 opens. I am not sure why this is h...
Hi, in the standard platform interface, when you click on a reference field, you get the New button so if you don't find the record you can create one on the spot. However, in Agent Workspace the New button does not appear. Is it possible to add it...
Dear community leaders, I have a custom record producer where i am using Flow designer for approval and rejection. In case of rejection , comment is mandatory and same has to be reflect in my record producer. I am using below script in my flow design...
Hi All, I have copy Landing page still it is showing read only unable to edit any report please let me know reason for that.
Hi, I have a requirement as specified belowWe have two list data type fields that are available in one table(ex:field1 label name :fruits, field2 label name: Juice )Depending upon first list data type values selection, the second list data type field...
Hi,I want to create a custom component like this Overview element, but I don't find a documentation or video.Any ideas?
Hello , i wrote this script in worskpace client script in a ui action but in the window i can't display the label "Do you want to continue?" what's the problem? function onClick(g_form) {var poursuivreText = 'Voulez-vous poursuivre?'; var fields =...
Hi All, We have a requirement to activate the service using tmf 640 api. Can anyone tell me the namespace for this?
I am using Customer Service Management (CSM) Case to address customer hardware issues. Devices (Assets) have Contractual commitments to Service Offer 'bundles' which may, in turn, contain one or more Service Deliverables (example Service Offer "Hardw...
I am stuck on this simulator task below. I've completed all except for #3. Can anyone point me in the right direction? Do I do this under the branding editor or under "service portals"? How do I update the existing menu item for Knowledge? ABC Corp...
Hi,I have requirement that, we need to hide or remove state choice in filter condition in workspace. As shown below image we need to hide or remove empty choice in filter condition, But As of my understanding this is an OOTB behavior correct me if no...
Hi guys. When you create a new case, it automatically enters your watchlist.How can I stop it from being added automatically? I haven't changed the business rules. Thank you. watchlist → ウォッチリスト before after business rules
Hello everyone! I'm hoping that this is a simple question.... I'm wanting to know how to (by default) minimize the ribbon on our case form in Agent Workspace. I've added a pic showing the ribbon highlighted in the RED rectangle that is in question...
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