I am trying to XML some standard change forms from 1 platform to another - I am in the same scope and I am signed in as an Admin with elevated Security roles. I am not sure what else I am missing - all the answers I have read pertain mainly to appli...
I want to disable New action in related list for attachments. What I tried:Workspace Experience -> Action & Components -> Related List Actions and deactivated record with action name create-new for table attachment. -> does not workI also selected 'O...
Hello I have created a Related List which shows all incidents with the same caller in the Incident Table. The list also works properly. Is it possible to set a filter so that the active Incident in which you are working is not displayed in the Relate...
Hi,can anyone guide me, that how can we add tool tips on report widgets in performance analytics dashboard Thanks,Jyothi.
We have defined the contract SLAs and we have attached the SLAs to the service contract. But when we add SLAs to the service contract we get the Schedule and Time zone fields as empty. But even if we set it up for something, it is the Schedule and Ti...
Hi,I've replicated OOTB Incident SLAs for case table and they are working correctly on developer instance. But on production instance no response SLA is getting attached. 1. According to the conditions, If I create a case with priority 1 with assignm...
Hello everybody, Context : I need help with the SSO. The project is about the implementation of the CSM portal, SSO is enabled on the client instance. There are 2 types of users. - Internal with the SSO login - External via the login page (snc_ex...
Hi, Can anyone help on this, I have added interactive filter for Assigned to in my dashboard for Request Items table. when I select any name in assigned to its not showing request details accordingly. What steps should be taken for this? Thanks,Jyoth...
Does anyone know if I can give someone a specific role/Permission that will give them access to Create/Update/Read Email notifications, without giving them access to anything else. We have looked in the product documentation and it seems to say that...
Is there a way to add more elements in Task_SLA tree? I was trying to look for Ultimate Name and Product.Brand. See attached screenshot
we have created standard change we need to hide request approval button only for that change request. i have tried using script in UI policy but its not working.
Hi thereI am exploring the way to close the modal by using Bussiness Rule for quite a while now. As far as I searched, only cliant script can be used for closing the modal window. Could somebody help me with this please? Note: The reason why I want t...
we need to create the report for sc_request and need to check the approver for the requests could you please let us know how can i achieve this.
Hi,can we customize rows and columns in pivot table report. like to add some space state and category columns. also attaching image for reference. Thanks,Jyothi
Hi everyone, I am new to UI Builder. Actually, I have one requirement for data visualization.In data visualization, I want to show the state value of that.I have a case table in that case table, and one related table is there. Here is my requirement:...
