Customer Project - track costs related to customer and vendor

[maronis]

Hi,

my organization uses Customer Project management (com.snc.csm_ppm) to handle projects.

For a customer "C", both internal consultants as well as external consultants from a Vendor V can work on the same customer project.

When a "V consultant" (from the Vendor) submits a timecard, which is later approved, an expense line is generated and it helps us to prepare billing to the customer.

However we also need to pay our vendor. How can we track the cost associated with the work performed by the external consultant? Is there a solution OOTB? Ideally, it would be good to see a financial field similar to "Actual cost" but related to what is due to the Vendor.

[sanjaygupta]

I think the best approach is to use ServiceNow’s out-of-the-box Cost Plans and Expense Lines to track vendor costs separately from customer billing.

• Create a separate cost plan for external vendor labour.
• Track vendor costs using the agreed vendor rate multiplied by approved hours.
• If needed, use a Flow to create vendor cost records after timecard approval, while avoiding duplicate expense lines.

ServiceNow doesn’t provide a dedicated OOTB Vendor Actual Cost field for this specific purpose. You may need some configuration to maintain separate customer billing and vendor payment rates.

Hope you find this helpful.