Default contract in case form

[ram prasad]

Greetings All,

I have requirement to set one of active contract as default at the time of case creation.

In my case form I have field called contract, which is getting automatically filled by system with one of active contract.

I just wanted to know how it is getting pickup in active contract list under account and also I want to set a particular contract as default so whenever case got created default one gets filled.

Thank you

[MattCD]

• OOB the business rule "Populate company for case" calls script include CSManagementUtils
• The contract is auto populated by the line
  
  var contract = new global.CSManagementUtils().getContractForAccount();
•  This script include gets first contract found that is associated to the account
• It will then check if there is contract associated to the asset set on the case and change the contract to this.

To prevent this, you can

• Comment out the offending line in the business rule
• Update line 9 to exclude your table class

	if (!gs.nil(current.account) && gs.nil(current.contract) && !current.sys_class_name='yourtableClass')
		setCaseContract(current)​