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Disable toggle for some service channels available in the presence state.

Himaja08
Tera Contributor

‎09-26-2025 08:39 AM

We have three service channels configured in the Available presence state, and I would like Call and Chat to be automatically selected when agents set their status to Available in Workspace.

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Laveena-Agarwal
Mega Sage

‎09-27-2025 11:30 AM

Hi @Himaja08 

Go to "Available" Presence state , select your service channels and unselect "Show Channels" checkbox, it won't show the channels when Agent selected the "Available" in workspace

Another option - Select "Show Channels" but then use "Restrict Agent update".

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