Disable toggle for some service channels available in the presence state.

[Himaja08]

We have three service channels configured in the Available presence state, and I would like Call and Chat to be automatically selected when agents set their status to Available in Workspace.

[Laveena-Agarwal]

Hi @Himaja08 

Go to "Available" Presence state , select your service channels and unselect "Show Channels" checkbox, it won't show the channels when Agent selected the "Available" in workspace

Another option - Select "Show Channels" but then use "Restrict Agent update".