Do you know any way to hide the "Go to Dashboard Overview" page or ui action?'

[Victor Mesa]

Hi colleagues

We are trying to block access from the Service Portal to the instance backend for users with the snc_external role.

We have the new Now Experience framework active.

Once logged into the Service Portal, if the external user acts in the browser with the "Go back" option, we access the following backend url.

https://xxxxxx.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do

I attach a screenshot.

Do you know any way to hide the "Go to Dashboard Overview" page or ui action?'

Many Thanks,

[Danish Bhairag2]

Hi @Victor Mesa ,

Please check this article

https://www.servicenow.com/community/developer-blog/redirect-end-users-to-portal/ba-p/2280210

You can specify for which role the backend access be restricted in that property mentioned in the above article. So no matter whatever they try they will only have Portal access.

Thanks,

Danish

[Victor Mesa]

Hi @Danish Bhairag2 ,

By clicking "back" on the browser button, we continue accessing the page "now/nav/ui/classic/params/target/%24pa_dashboard.do"

That's what we want to block or redirect.

Configuring the property you indicate does not work because the external user has the role "snc_external", the property seems to be for users without any role.

Any other ideas on how to solve this?

Thanks,

[Community Alums]

Hi @Victor Mesa ,

You can check the Thread here: https://www.servicenow.com/community/platform-analytics-forum/hide-dashboard-overview-option-for-end...

[Victor Mesa]

Hi @Community Alums ,

By clicking "back" on the browser button, we continue accessing the page "now/nav/ui/classic/params/target/%24pa_dashboard.do"

That's what we want to block or redirect.