Hello community, I have created a new field on case table through the dictionary but under the caluclated value section the caluclated field is read only . Can any one tell me the answer how to disable the read only
The below error occurs after saving interaction. This happened only the first time when I opened the instance in the morning. It's not occurring if I create interactions after that first interaction. The error disappears after reloading the form on t...
Hi, Is it possible for us to make use of the Customer Central functionality (Customer Information & Customer Activity), based on the 'internal user' field on our case form instead of the 'contact' field. Reason being, is because we are not currently ...
I am setting up a new case type. The case will be created from a Record producer. After the case is created, when we try to make any changes to the case record we are getting an error message as below.I have cross checked and all the mandatory fields...
Hi ,We have a requirement to show Forum membership Approvals to be Showed in the portal level for Forum Admins . Using this table as source table under approval : sn_communities_forum_membership_approvalsI have created a menu item like below : Its sh...
Hi Can any one guide me how we caonfigure the Task as Requestwe have OOB task which available in Requet Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create Request) ...
I want to create Export to PDF option in CSM Agent Workspace same as outlook save mail option.I have created UI action with following workspace client script, but it didn't work:function onClick(g_form) { var sysparm_table = g_form.getTableName(); ...
Create new survey Closed Case Survey.For the he following need to be created Closed Case SurveyFor Name field validation required:1. At the top of the form, add a field called Name: If the user is authenticated, it should populate their name. If th...
What does this Ranking and Display Option mean in matching criteria in servicenow?
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
Hi all,I have requirement where, I have to check if parent record(INC0000111 ) has 10 child records , if the 10 child records are created then I should get a error message and should not be able to create more than 10 record's for a parent record.
How do I limit the target tables so that ideas are the source table to only enhancement and demand in the csm_map table?
I trying to set default date time picker value while form loading through client script, it is working in native but not in workspace, I have tried all suggestion which were suggested online like setting isolate script to true or using noconflict but...
I need to create an inbound email action, I need it as soon as the customer sends a response email, then the status of the same request that he opened will be changed from resolves, which is a value of 6, to opened, which is a value of 1, and also in...
