Resolved! How to add edit button in related list in agent workspace
There is no edit button in relayed lists in agent workspace. We have only new button. How to add edit button in agent workspace
Forum Posts
Resolved! Want to add a custom field in the Activity log on incident table
Hello,I wanted to add a custom field in the Activity log on incident table. But I am not able to find the Configure available fields button in the filter navigator list button. Is there any other way to add that custom field in the activity log list?...
Phone Icon in CSM workspace
Hi All,How to hide the phone icon in CSM workspace for particular group of users,even they had openframe role. Thanks,Sobitha
Holiday schedule in India
Hey all, I'm creating 4 holiday schedules for a company based in multiple countries. I have the schedules mostly configured, but wondered what people do for multi-day holidays. Some of these holidays for India specifically include Day after Pongal, D...
Service catalogs are not visible on the csm portal.
Hi, Service catalogs are not visible on the CSM Portal. I have removed the snc_external role. Although catalog item is not visible. Only Record producers are visible.Please help in this. Thanks,Samiksha
Additional Comments Email Notifications to Contact and Watch List
Hi,I need a help in advance condition in the notification.When a contact post additional comment then the email should trigger to Watch List user and when watch List person comment then additional comment notification should trigger to contact.I have...
Resolved! 作業メモのメンションの通知について
こんにちは 作業メモについて質問させてください。作業メモで@でメンションした際に、メンションされたユーザーに通知マークの表示、もしくはメールの送信がされる設定を行いたいです。 どのように設定を行えば通知が行えるのでしょうか。 ご存じでしたらお教えください。
Resolved! How to know number of messages per interaction on virtual agent
I need to know how many inbound and outbound messages have each interaction on virtual agent in order to calculate an average per interaction, totals and some data per service an so on, how can i achieve this?
Resolved! Notifications List is not displaying on the CSM Portal under the Notification Preferences
Hello All, We have a requirement to display the Notifications List on the CSM Portal under the Notification Preferences.The list should contain all the Notifications and also the user should be able to edit or unsubscribe the notification from the CS...
Resolved! Substatus for case status awaiting info
I have a requirement to adhd Substatus for case status awaiting infoSimilar to incident,status: awaiting infosubstatus: awaiting user or awaiting other reason is for internal grouping to see what is awaiting user and what is awaiting info in related ...
Resolved! Some page templates are on "Read only" -state in Ui Builder
Hi, I'm building CSM agent workspace on Ui Builder. What's the reason some page templates are on "read only" state. For example I'v been configuring landing page with no problems, but when I try to configure list-page, Ui Builder says "Read-only.The ...
Unable to add terms and condition in contract
When I try to add terms and condition in contract it will showing null instead of showing details it not happen in not only one environment I tried different environment as well and when I click on build terms and condition it showing "Terms and Cond...
Is there a way to have a new tab open when clicking a URL in a Service Portal Icon Link
Hi guys, I am using an Icon Link in a portal. I have it configured as a URL with https\ xxxxx filled in. I just want to get it to open up to another tab or page. I dont see that option here, any thoughts?
Sample code for onChoiceCreate Transform Map script
Hi There, I am trying to use onChoiceCreate transform script to create choices for the field, but need help with the sample code for the below syntax,var e = new GlideEvent("myimport_ChoiceCreate", action, value, "");e.insert(); What we should be pa...
Resolved! What is required to synchronize parent to child cases(s) in CSM?
Hi All, What is required to sync parent to child cases in CSM? 1. MIM needs to be installed and someproperties has to be enabled. 2. Its comes with CSM plugin, so nothing more needed. Can someone help me please? Regards Bandita