Resolved! JavaScript Object
Hi,My question is whether the JavaScript Object - Key beginning with number is allowed?
Forum Posts
How to find where an alert pop up is coming from
There is a pop up alert on the Propose Solution UI action that shows the following. Note, I may have altered the OOB messaging. I don't recall if we used the OOB message or not. I am just not sure what is generating the popup. UI Action code ...
Resolved! Edit columns under My Requests in CSM Portal
Hi All, We have requirement, where we need to add the State and Stage columns in the list, when clicked on "My Requests" in the CSM Portal. Below is the screenshot. Can any only help on this, I tried by adding the fields for My request from Page edit...
Integration - How to maintain databases in two application in same state at every point of time.
Hi Community, We are integrating the SNOW to third party applications. whenever any case is created in XYZ application we are creating the same case in ServiceNow and based on operation performed in SNOW we are updating. The issue we are facing is wh...
New application manager stopped working after installing com.snc.csm_proxy_contacts
I am running PDI on Vancouver release. I installed com.snc.csm_proxy_contacts plugin and after its installation, the new application manager has stopped working, whereas the classic application manager is working fine.In the new application manager, ...
Reply to mail through a link
In an email sent to user, they are provided with a link to click here for further process. On click of this link i have to open a mail to reply to the previous mail from where they navigated. Do we have any solution for this to provide a link in abov...
How to provide table format body with placeholder in email script
I have a requirement where i need to provide a link to open content in a mail. This link contains subject and body in which body is a table with key value pairs. How can i send the user to fill the details of requested keys with already predefined fo...
How to email email to all Group member in CC. in email Notification template .Please tell email script
How to send email to all Group member in CC. in email Notification .Please tell the Email script for that . Please suggest .
need to filter out duplicate records for incident_SLA report
need to filter out the duplicate records for incident _SLA report.when we reopen the ticket new SLA will be trigger for the same incident and we are getting duplicate records. could you please let me know how to set the conditions
How to get demo data after installing plugin in PDI?
I am not getting load demo data check box while installing a plugin ? i did cross check with another PDI too facing same issue over there. Can i get why its happening so is there any possibilities to get demo data after installing plugin??
Resolved! CSM stimulator
I have created a new contact but I am not able to add the customer and customer admin role.These roles are not showing in the bucket.Need Help?
What is best practice when upgrading your production instance
Hello, We have been working on a complete revamp of our company production instance. This is from a complete Service Portal makeover, new flows, fulfiller form layouts, assignment rules, UI policies, etc. We have been creating update sets over the...
CSM workspace and Ribbon
Hello All - Question about Ribbon Configurations.in screenshot Below in yellow circle you will see that the consumer initial is set in the circle and name is displayedI configured the ribbon on the Case table and inherited it to all tables that ext...
Getting Error Message When Changing Assigned to belongs to same Assignment Group For Case.
HI, I am Trying to change The Assigned To Person in Workspace Who belongs to the same assignment group but it is showing error message like below. Can anyone please help me on this.This is related to Case(sn_customerservice_case). Thanks,Ravichandra
Time Worked Account
Hello, We are attempting to add an "Account" field to the task_time_worked table that pulls the account from the associated case. What would be the best way to populate this field for all existing and future records? Thanks!Joseph
