Resolved! I want to export with VBA
Hi guys. I want to use Excel VBA to export a case table Is there a way to do this using API integration? Thank you.
Forum Posts
Disable the login option for CSM
I want to have a login button and link to another SSO vs the internal portal which users use AD. I want to use identity server only for CSM portal. I can add the identity server login to the header menu. I don't know how to remove the login option...
Resolved! How to set execution order for notifications
I have two notifications one should be trigger first and after some time second notification should be trigger.Here both the notification are on same table and same conditions..How can we achieve this.
Resolved! Getting error message while trying a dictionary override for refqual on incident table
I´m trying to do a dictionary override to change the refqual for assignment_group on the incident table to typeLIKE1cb8ab9bff500200158bffffffffff62^active=true^EQ but when I submit the change I get the error message java.sql.BatchUpdateException: (co...
How to add url of kb article in approval form in service portal?
Existing approval form consist of KB ID and Short Description only, which does support KB owner to make decision to approve or reject. to Improve efficiency, the link(URL) of KB article request for approval should be include in approval form so that ...
How to add a dynamic filter on agent assist to display knowledge articles from specific categories
Hi, We have Agent Assist set up on our CSM/FSM Workspace, set up to display suggested knowledge articles based on the short description. However we want to restrict the articles that are shown based on the category of the knowledge article.for e.g. i...
Add relative Path to import attachments to ServiceNow
To import bulk attachments to service now i have created import set table with below fields. and i have created after business rule and when record created in import set table querying the case number and creating respective attachment but when i ope...
How to set gray colour to one particular assignment group
Hi All Can you guide me,How to set gray colour to one particular assignment group in incident formWhen ever we select "X" assignment group in incident form it should change colour as grey On load of particular assignment groupPlease guide me steps a...
Resolved! Need to copy catalog variables input to incident description in servicenow
Need to copy catalog variables input to incident description in ServiceNow
I'm getting this error whenever I save my script include for the first time.
I'm getting this error whenever I save my script include for the first time. It gets inserted on the second try.
Form header layout for configurable workspace not appearing similar to legacy workspace
The form layout for legacy workspace appear in the below way However after enabling configurable workspace the form header appears in right sideAny idea how to change the layout or type for the particular form page? Appreciate all the help.Thanks
In CSM Case management can we enable child cases to be created from other child cases?
Can we enable child cases to be created from other child cases?Is this just a configuration option/setting?Is this best practice?Is this possible without customization or any another workaround?
Resolved! Record producer
Hi, The category field in record producer is not editable in record producer. Can anyone help? TIA,
Resolved! sla notification
i want to trigger notofication when sla has breached and when sla has breached 50%
Table taking too long time to load the reacords
Hello All,We have one Time Worked table in the instance. This table consist of 2,776,766 of records.When we try to open the table from the navigator it takes around more that 5 min to load all the records.Is there chance or solution to minimize the l...
