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Why the link was not redirect to correct portal url ?

Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...

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Deepika61 by Tera Contributor
  • 1029 Views
  • 13 replies
  • 0 helpfuls

HOW TO COMPLETE DELEGATION OF APPROVALS THROUGH FLOW DESIGNER

HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates  I am looking to find a way us...

karan15 by Tera Contributor
  • 837 Views
  • 7 replies
  • 0 helpfuls

Can g_aw.closeRecord() reliably be used in other workspaces?

We currently use g_aw.closeRecord() in CSM Configurable Workspace to close the sub tab of a case. This function works most of the time but recently we have noticed that this functionality isn't working in CSM Configurable workspace when a new case ge...

ThunderDev by Tera Guru
  • 827 Views
  • 4 replies
  • 0 helpfuls

Case form Issue

when select Account in case form primary contact is auto populated and based on that primary contact primary contact email and phone number is auto populated .how achieve.

Workspace: Activity Post Types not stored in user preferences?

Workspace: Activity Post Types not stored in user preferences?We have a requirement to make default selection of below values in workspace.  We see these are not stored in user preference and it is storing in the table Sys Activity Suplimentals [sys_...

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Prasad43 by Tera Guru
  • 491 Views
  • 1 replies
  • 2 helpfuls