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want to open link in same page

in virtual agent , we provided item links to users to open item form to place a order , but when they click on that link the form will open in new window, but we need in same page, could you please suggest how to achieve this.#virtual agent # service...

Inbound Email action

I want to delete unused inbound actions. How should i Proceed to check?

Snow214 by Tera Contributor
  • 2026 Views
  • 3 replies
  • 0 helpfuls

Reporting help

Hi Folks,  We are looking to generate some metrics/report on the following topics and would like to know where we can get the data/attributes from. Any help is appreciated.  Average time to assign a case to a service desk agent - Per person per month...

How create an SLA using script?

Hello Everyone,  Hope you are doing well. I am working on one integration. I am not very strong at scripting. I have a requirement to create SLA's based on the response we receive from a third party application. First my goal is to create SLA using s...

Pavan B V1 by Tera Contributor
  • 2505 Views
  • 2 replies
  • 1 helpfuls

Additional comments by inbound action.

Hello,I want that additional comment should auto create on incident when anyone reply on the email of additional comment or mentioned mail . But the requirement is that it should only create the addition comments of the user that are already exists i...

shaily soni by Tera Contributor
  • 2468 Views
  • 4 replies
  • 3 helpfuls