Document Intelligence "Failed to process this task"

GustavoCN
Tera Contributor

Hello everyone, everything good ?

Has anyone ever experienced this ? I'm trying to test Document Intelligence on a DEMO instance, but whenever I try to process a file it results in failed and gives the error message "Failed to process this task"

 

I created a table specifically for this task, I also created a new use case according to the documentation.

6 REPLIES 6

anmolRustagi181
Tera Contributor

@l-allenstein Did you get the solution to this ?

NabeelaP
ServiceNow Employee
ServiceNow Employee

Getting the same error 'Failed to process this task' while trying to process a document task on a lab instance (non-prod).  Is document intelligence still not working on non-prod environments?Screenshot 2025-10-28 at 10.27.08 AM.png