How to filter agent assist results by Knowledge Base

[ColeM]

When using Agent Assist in the CSM/FSM Configurable workspace, how can the user filter restults by knowledge base? 

I found the following resources but have been unable to filter.  

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823380
  • This KB describes the issue, but because we are not using predictive intelligence, the workaround does not apply
• https://www.servicenow.com/community/csm-forum/agent-assist-search-for-articles-in-specific-knowledg...
  • After following the instructions, this did not add a filter for the user in Agent Assist 

[Tanushree Maiti]

Hi @ColeM 

Refer:

KB0813884 How to setup the default search context for Agent Assist in Agent Workspace 

https://www.servicenow.com/community/csm-forum/how-can-agent-assist-only-search-a-specific-knowledge...

https://www.servicenow.com/community/csm-forum/how-to-add-a-dynamic-filter-on-agent-assist-to-displa...